Customer Relationship Executive

HUA CHENG JUNIORS PTE. LTD.; Singapore; On-site; SGD 38,000 - 60,000; Full time

Job summary

HUA CHENG JUNIORS PTE. LTD. in Singapore is seeking a customer service and operations coordinator for a Chinese language centre.

You will provide course consultation, drive enrolment conversions, coordinate classes, and manage CRM and student systems to ensure smooth centre operations and high customer satisfaction. You will collaborate with teachers, parents and the marketing team to analyse data, improve service quality, and optimise workflows.

Qualifications

• 2–3 years in customer service or operations
• Strong planning and multitasking in a dynamic environment
• Excellent interpersonal skills with diverse stakeholders
• Fluent in English and Chinese for feedback and liaising
• Proficient in MS Office for data management and reporting
• Able to work weekends and weekday evenings

Responsibilities

• Provide course consultation to prospective customers to support informed enrolment decisions
• Convert enquiries into confirmed enrolments to drive centre growth
• Support existing customers by addressing their needs and resolving issues promptly
• Review and enhance customer service quality and satisfaction through continuous feedback analysis
• Collaborate with Marketing to collect and analyze data for service improvement
• Liaise with teachers and parents to communicate feedback and monitor students' progress effectively
• Review and optimise workflow and operational processes to improve efficiency
• Coordinate and facilitate classes to ensure smooth delivery and scheduling
• Assess and manage the CRM and Student Management System to maintain accurate records and streamline enrolment processes
• Process student enrolments accurately and timely
• Manage facilities to support a safe and conducive learning environment

Skills

Multitasking

Interpersonal skills

Bilingual English/Chinese

Tools

MS Office

Job description

Job Summary

Provide comprehensive customer service and operational support at a Chinese language centre, driving enrolment conversion, enhancing service quality, coordinating classes, and managing CRM and student systems to ensure smooth centre operations and customer satisfaction.

Responsibilities

• Provide course consultation to prospective customers to support informed enrolment decisions
• Convert enquiries into confirmed enrolments to drive centre growth
• Support existing customers by addressing their needs and resolving issues promptly
• Review and enhance customer service quality and satisfaction through continuous feedback analysis
• Collaborate with the Marketing team to collect and analyze data for service improvement
• Liaise with teachers and parents to communicate feedback and monitor students' progress effectively
• Review and optimise workflow and operational processes to improve efficiency
• Coordinate and facilitate classes to ensure smooth delivery and scheduling
• Assess and manage the CRM and Student Management System to maintain accurate records and streamline enrolment processes
• Process student enrolments accurately and timely
• Manage facilities to support a safe and conducive learning environment

Required competencies and certifications

• At least 2 to 3 years of relevant work experience in customer service or operational roles
• Effective planning skills and ability to multitask in a dynamic environment
• Strong interpersonal skills to engage with diverse stakeholders
• Proficiency in both English and Chinese to handle customer feedback and liaise with Chinese-speaking teachers and parents
• Proficient in MS Office applications for data management and reporting
• Availability to work on weekends and weekday evenings in line with centre operating hours