Customer Care Executive

Explorer Academyexploreracademy.sg; Singapore; On-site; SGD 17,000 - 25,000; Part time

Job summary

Explorer Academy is seeking a Part-time Customer Care Executive to greet visiting families, provide programme information, and manage trial bookings. You will ensure the centre runs smoothly by coordinating events, handling inquiries, and supporting transitions between classes.

The role requires 6–12 months of customer service experience, a warm English communication style, and the ability to work 4 days per week, including weekends. Prior experience in education or CRM familiarity is a plus.

Qualifications

• 6–12 months customer service experience (any industry).
• Able to de-escalate an upset parent calmly and resolve.
• Naturally persuasive—explain programmes clearly to move a parent toward a decision.
• Genuine enjoyment of being around kids and families.
• Clear and warm English communication.

Responsibilities

• Greet walk-in parents and students warmly and ensure the centre is clean and ready before operations.
• Drive trial bookings by discussing programmes and trial options with parents.
• Coordinate trial bookings and ensure smooth trial day experience (forms, tutor coordination).
• Ensure students are in the right class at the right time and handle onsite issues calmly.

Skills

Customer service

De-escalation

Persuasive communication

English proficiency

Organized

Time management

Availability 4 days/week

Job description

Part-time Customer Care Executive

Part-time Customer Care Executive

What You'll Do

Create a warm and inviting First Impressions

• Ensure the centre is clean, neat, and ready before operations begin
• Greet and attend to walk-in parents and students warmly
• Answer questions on class timings, rooms, and logistics accurately
• Manage proper closing of the centre at end of shift

Drive Trial Bookings & Attendance

• Have natural, persuasive conversations with walk-in parents about our programmes
• Explain trial lesson options clearly and confidently
• Coordinate trial bookings within our systems (we'll train you on SOPs)
• Ensure smooth trial day experience - greet students, handle forms, coordinate with tutors

Support Seamless Class Operations

• Ensure students are in the right class at the right time
• Handle immediate onsite issues calmly (confused students, teacher delays, room mix-ups)
• Support smooth transitions between classes
• Escalate appropriately when needed

Be the Onsite Communication Hub

• Acknowledge parent queries warmly and professionally
• Use our Playbook for common questions (we'll provide this)
• Document follow-up needs clearly for the team
• Never leave parents hanging - always ensure someone owns the next step

Job Requirement:

Must-Haves:

• 6-12 months customer service experience (any industry - retail, F&B, hospitality, etc.)
• Can de-escalate an upset parent calmly and bring the conversation to a good resolution
• You are naturally persuasive - you can explain a programme clearly and confidently move a parent toward a decision
• Genuinely enjoy being around kids and families
• Communicate clearly and warmly in English
• Organized and reliable - you follow through on tasks, remember details, show up on time
• Available 4 days/week consistently and can commit for long term

Nice-to-Haves:

• Experience in education industry
• Prior admin or customer service work
• Familiarity with CRM system

Working Hours (Part-time)

Weekend: 8.45am to 5pm