Executive Assistant (Resident Engagement, Operations) – Southeast ~

PERSOL; Singapore; Presencial; SGD 36.000 - 60.000; Jornada completa

Descripción de la vacante

PERSOL in Singapore is seeking a Diploma-holder to serve as a primary contact for residents, contractors, and internal teams. You will ensure professional, customer-focused support and build strong stakeholder relationships to keep operations running smoothly.

The role involves coordinating with contractors and cross-functional teams to plan, schedule, and monitor activities, while managing communications and reporting. On-site work in Kallang, with occasional after-hours during peak periods.

Formación

• Diploma in a related field.
• Experience in stakeholder management, customer service, or operations coordination.
• Excellent communication and relationship-building skills.

Responsabilidades

• Serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support.
• Build and maintain strong relationships with stakeholders to facilitate smooth operations, effective collaboration, and timely issue resolution.
• Coordinate with contractors and cross-functional teams to plan, schedule, and monitor operational activities.
• Proactively manage stakeholder communications, providing updates, managing expectations, and ensuring alignment across all parties.
• Handle and resolve operational issues by working closely with relevant stakeholders and teams to achieve satisfactory outcomes.
• Maintain and update accurate operational records, schedules, and reports using various IT systems tools (eg CRM systems, PowerApps etc), MS Office applications (eg. Excel etc).
• Generate regular reports and updates to support operational planning and stakeholder decision-making.
• Support project coordination and process improvement initiatives to enhance service delivery and operational efficiency.
• May be required to attend to issues at site if necessary.

Conocimientos

Stakeholder management

Customer service

Operations coordination

Communication

Microsoft Excel

Data handling

Cross-functional collaboration

Educación

Diploma

Herramientas

PowerApps

CRM systems

Descripción del empleo

Leading Utilities Group company

Duration: 1 year, extendable/convertible

Working Location: Kallang Sector

Working hours: 08.30am - 6.00pm (Monday to Friday), Will be required to work beyond 6pm and during weekends when necessary, eg during peak period

About the role

Serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support. Build and maintain strong relationships with stakeholders to facilitate smooth operations, effective collaboration, and timely issue resolution.

Key responsibilities

• Serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support
• Build and maintain strong relationships with stakeholders to facilitate smooth operations, effective collaboration, and timely issue resolution
• Coordinate with contractors and cross-functional teams to plan, schedule, and monitor operational activities
• Proactively manage stakeholder communications, providing updates, managing expectations, and ensuring alignment across all parties
• Handle and resolve operational issues by working closely with relevant stakeholders and teams to achieve satisfactory outcomes
• Maintain and update accurate operational records, schedules, and reports using various IT systems tools (eg CRM systems, PowerApps etc), MS Office applications (eg. Excel etc)
• Generate regular reports and updates to support operational planning and stakeholder decision-making
• Support project coordination and process improvement initiatives to enhance service delivery and operational efficiency
• May be required to attend to issues at site if necessary

About you

• Diploma
• Prior experience in stakeholder management, customer service, operations coordination, or a related role
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across different levels of the organization
• Strong coordination and problem-solving capabilities, with experience managing multiple stakeholders and resolving issues in a timely manner
• Proficient in Microsoft Excel and comfortable working with voluminous data to support reporting, tracking, and operational decision-making
• Self-motivated, adaptable, and able to work independently while managing competing priorities
• Positive, proactive, and customer-focused, with a continuous improvement mindset and a strong sense of accountability

About us

Leading Utilities Group company