Executive, Application Support

Phillip Capital Inc.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Phillip Nova Pte Ltd, a member of PhillipCapital, is seeking a role focused on external customer-facing trading applications support. You will handle enquiries with a blend of functional and technical skills, liaising with vendors and internal teams to resolve requests efficiently.

Excellent communication and an agile mindset are essential. Training will be provided, with a shift rotation covering afternoon and night periods to support clients effectively.

Qualifications

• Diploma in any discipline.
• Basic IT troubleshooting skills.
• Ability to work on rotational shifts (afternoon & night).
• Self-motivated with focus on objectives and timelines.
• Client-centric with poise to meet demanding clients.

Responsibilities

• Handle enquiries on trading applications and related processes.
• Liaise with vendors and internal departments to address requests promptly.
• Keep clients informed on the status of their requests.
• Manage trading applications and related business processes to deliver client support.
• On-the-job training will be provided.

Skills

IT troubleshooting

Customer service

Communication

Time management

Shift work

Education

Diploma

Job description

This is mainly an external customer facing role which requires a combination of functional and technical skills to manage enquiries on trading applications. You will also liaise with vendors and internal departments to ensure customer requests are addressed in an effective and timely manner, whilst keeping clients abreast on the status of their requests. Effective communication skills with an agile mindset is essential to perform efficiently in this role. You are expected to manage trading applications and related business processes to deliver excellent support for clients. On the job training will be provided.

Requirements:

• Diploma in any discipline
• Basic IT troubleshooting skills
• Able to work on rotational shifts, will be primarily assigned to the afternoon and night shift
• Self-motivated individual who is able to stay focus on objectives and work within timeline
• Client centric with good poise to meet the challenging demands of clients

Brought to you by Phillip Nova Pte Ltd (A member of PhillipCapital)