Client-Facing Trading Apps Support Specialist

Phillip Capital Inc.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Phillip Nova Pte Ltd, a member of PhillipCapital, is seeking a role focused on external customer-facing trading applications support. You will handle enquiries with a blend of functional and technical skills, liaising with vendors and internal teams to resolve requests efficiently.

Excellent communication and an agile mindset are essential. Training will be provided, with a shift rotation covering afternoon and night periods to support clients effectively.

Qualifications

• Diploma in any discipline.
• Basic IT troubleshooting skills.
• Ability to work on rotational shifts (afternoon & night).
• Self-motivated with focus on objectives and timelines.
• Client-centric with poise to meet demanding clients.

Responsibilities

• Handle enquiries on trading applications and related processes.
• Liaise with vendors and internal departments to address requests promptly.
• Keep clients informed on the status of their requests.
• Manage trading applications and related business processes to deliver client support.
• On-the-job training will be provided.

Skills

IT troubleshooting

Customer service

Communication

Time management

Shift work

Education

Diploma

Job description

Phillip Nova Pte Ltd, a member of PhillipCapital, is seeking a role focused on external customer-facing trading applications support. You will handle enquiries with a blend of functional and technical skills, liaising with vendors and internal teams to resolve requests efficiently.

Excellent communication and an agile mindset are essential. Training will be provided, with a shift rotation covering afternoon and night periods to support clients effectively.