Events and Operations Assistant Manager, Family Experience

Shangri-La Group; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Great benefits

Work-life balance

Job summary

Shangri-La Singapore invites applications for an Events and Operations Manager to join the Family Experience team. You will oversee all Family Experience operations, programs and guest engagement, ensuring smooth daily delivery of buds by Shangri-La, Splash and related services.

The role requires strong supervisory and communication skills with a passion for hospitality, and at least five years of experience in a supervisory hospitality setting.

Qualifications

• Possesses at least 5 years of relevant experience with strong supervisory and communication skills.
• Have a pleasant disposition and passion in hospitality industry.

Responsibilities

• Oversees daily Family Experience operations including buds, Splash, Recharge Café.
• Manages rosters, supervises team performance, ensures safety and facilities.
• Manages financial processes: profit & loss records, daily/monthly revenue reports, logbooks, inventory control, budgeting.
• Plans and executes activities and events, ensures health and safety standards, liaises with departments.
• Leads recruitment and onboarding of new staff, performance reviews and coaching.

Skills

Supervisory skills

Communication skills

Hospitality passion

Job description

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Events and Operations Manager to join our team at Buds!

The Events and Operations Manager at Family Experience is responsible for overseeing all Family Experience operations, programs, team management, guest engagement, marketing activities, administrative and financial processes, and manpower planning to ensure seamless daily delivery of buds by Shangri‑La, Splash, and related services.

Key Responsibilities

• Operations & Team Management: Oversees daily Family Experience operations—including buds, Splash, Recharge Café—managing rosters, supervising team performance, ensuring safety standards, maintaining facilities and equipment, and coordinating departmental communication and meetings.
• Financial, Reporting & Administrative Oversight: Manages financial processes such as profit & loss records, daily/monthly revenue reports, logbooks, inventory control, purchasing within budget, and providing timely budgets and forecasts.
• Guest Experience, Safety & Programme Execution: Plans and executes activities and events, ensures all child‑related activities meet health and safety standards, liaises with departments and contractors, supports marketing plans, represents the department in meetings, and performs other duties as required.

Daily supervision, management and motivation of Family Experience team

• Team Leadership & Professional Standards: Leads by example with professional conduct, appearance, and attitude while motivating and coaching the team to handle work and guests with tact and courtesy.
• Communication & Staff Support: Promotes open two‑way communication, actively listens to team concerns and ideas, and provides guidance and support to maintain a positive working environment.
• Recruitment & Performance Management: Manages recruitment and onboarding of new staff, ensures proper integration, and conducts performance development reviews—addressing both strong and poor performance appropriately.

Responsible to ensure a high standard of service and customer care

• Ensures a safe, professional, and guest‑focused environment by addressing guest needs and resolving issues promptly, enforcing conduct standards among team members, and ensuring accurate registration and safety information for all children and adults.

Co-ordinate and executes the marketing, promotions and partnership events for Family Experience

• To be creative in designing and implementing activities that will be fun, educational and unique for local and overseas guests
• Preparing and implementing varied program of activities.
• Liaises with the other departments to resolve issues or implement any planned events

Others

• Professionalism & Corporate Values: Upholds corporate values by attending required training, consistently applying principles at work, and maintaining the highest standards of professionalism, ethics, grooming, and personal hygiene.
• Safety, Emergency Preparedness & First Aid: Supports life and fire safety initiatives by participating in drills, staying familiar with emergency procedures, maintaining and replenishing first aid supplies, and ensuring team members receive First Aid training.
• Hygiene, Sanitation & Workplace Standards: Ensures strict compliance with hotel hygiene, sanitation, grooming, and cleanliness standards, including adherence to SFSMS/HACCP procedures and maintaining proper workplace order.
• Operational Compliance & Shift Procedures: Follows and enforces proper closing/opening procedures, accident‑prevention measures, and general safety protocols within the work area.
• People Management Responsibilities: Carries out people‑related duties such as recruitment, performance reviews, roster planning, training, and handling disciplinary matters when necessary.

Key Requirements

• Possesses at least 5 years of relevant experience with strong supervisory and communication skills
• Have a pleasant disposition and passion in hospitality industry

Find your Shangri-La at Shangri-La.