Event Services Assistant Manager — Luxury Hospitality

Andaz; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Andaz Singapore is seeking an experienced Event Service Manager to oversee event execution with courteous, professional service across hotel departments. Based on Levels 25 to 39 of the DUO Tower, you will ensure seamless operations, budget adherence and guest satisfaction, aligning with Hyatt standards.

Ideal candidates have leadership, strong communication, exceptional service and a can-do attitude, with at least 1 year of Assistant Manager experience in hospitality, ready to thrive in a

Qualifications

• Minimum 1 year of work experience as Assistant Manager.
• Well-developed communication and customer relations skills.
• Exceptional customer service skills and problem-solving ability.
• Strong leadership, professionalism and presentation.
• Can-do attitude.

Responsibilities

• Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to resolve problems.
• Spends time at events during peak periods to ensure they are managed well by the respective associates and functions to fullest expectations.
• Assists with preparation and regular update of the Event Service Departmental Budget, in cooperation with the Director of Food and Beverage ensuring targets are met and costs are effectively controlled.
• Ensures that Event Service associates work in a supportive and flexible manner with other departments.
• Ensures that Event storage and Audio-Visual areas are neat and organised, including the proper storage of props, and equipment.
• Assists in the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Carries out any other reasonable duties and responsibilities as assigned

Skills

Communication and customer relations

Customer service

Leadership

Can-do attitude

Education

Diploma in Hospitality or Tourism management

Job description

Andaz Singapore is seeking an experienced Event Service Manager to oversee event execution with courteous, professional service across hotel departments. Based on Levels 25 to 39 of the DUO Tower, you will ensure seamless operations, budget adherence and guest satisfaction, aligning with Hyatt standards.

Ideal candidates have leadership, strong communication, exceptional service and a can-do attitude, with at least 1 year of Assistant Manager experience in hospitality, ready to thrive in a