Assistant Manager - Event Services (Banquet)

Hyatt Corporation; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

Andaz Singapore, part of Hyatt Hotels Corporation, seeks an Entry Level Manager to support the Event Service team in delivering seamless, guest-focused events at the DUO Tower location. You will work closely with associates across departments to maintain service standards and exceed guest expectations.

Based in Singapore, this full-time role requires strong communication, leadership and problem-solving skills, with a hands-on approach during peak events and a commitment to safety and cost

Qualifications

• Strong communication and customer relations skills.
• Proven problem-solving abilities and guest service focus.
• Leadership qualities with professionalism and presentation skills.

Responsibilities

• Ensures associates provide excellent service to internal customers in other departments when appropriate.
• Handles guest and internal inquiries courteously and ensures problems are resolved.
• Spends time at events during peak periods to ensure proper management by the team.
• Assists with Event Service Departmental Budget preparation and cost control with the Director of F&B.
• Ensures Event Service staff collaborate with other departments.
• Keeps event storage and AV areas neat and properly organized.
• Prepares and posts weekly work schedules reflecting business needs and KPIs.
• Ensures compliance with hotel, company, and local safety and security policies.
• Carries out other duties as assigned.

Skills

Well-developed communication

Customer relations

Leadership qualities

Education

Diploma in Hospitality or Tourism management

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Andaz Andaz Singapore SG - Singapore - Singapore

Entry Level Manager

Full-time

Local

Summary

Occupying Levels 25 to 39 of the DUO Tower, Andaz Singapore is a lifestyle hotel brand by Hyatt Hotels Corporation that inspires fresh perspectives. The first Andaz property in Southeast Asia offers well-appointed guestrooms and suites, four event venues, and five dining and drinking concepts, with stunning views of the city. Situated at the crossroads of the Kampong Glam, Little India and Bras Basah Bugis cultural districts—with their intimate shophouse-filled alleyways and atmospheric colours, textures and flavours— Andaz Singapore aims to spark discovery of the rich culture of Singapore and inspire guests to experience the city from new angles.

Global in scale while local in perspective, the Andaz brand empowers self-expression and stimulates guests’ curiosity through imaginative travel for a distinctively local experience. Through thoughtful, unscripted service tailored for travelers, Andaz hotels enable guests to go beyond the familiar to discover and define their personal essence while immersing themselves in the spirit of the eclectic culture around them.

To assist the Event Service Manager in ensuring that the events are managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.

• Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Spends time at events (during peak periods) to ensure that they are managed well by the respective associates and functions to the fullest expectations.
• Assists with the preparation and regular update of the Event Service Departmental Budget, in close cooperation with the Director of Food and Beverage ensuring targets are met and costs are effectively controlled.
• Ensures that Event Service associates work in a supportive and flexible manner with other departments.
• Ensures that Event storage and Audio-Visual areas are neat and organised, including the proper storage of props, and equipment.
• Assists in the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.
• Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Carries out any other reasonable duties and responsibilities as assigned

Your Profile:

• Minimum 1 years' work experience as Assistant Manager
• Well-developed communication and customer relations skills.
• Exceptional customer service skills and proven problem-solving skills.
• Strong Leadership qualities including professionalism and excellent presentation.

Qualifications

Ideally with a diploma in Hospitality or Tourism management.

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina | Cambridge , MD , US

Hyatt Regency Bellevue on Seattle's Eastside | Bellevue , WA , US

Grand Hyatt Indian Wells Resort and Villas | Indian Wells , CA , US

Our family is always growing. Want to be in the know?