EPP Operator

ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A cybersecurity company based in Singapore is seeking a dedicated professional to provide day-to-day operational support for its Cyber Security service. The role involves monitoring infrastructure health, managing incident tickets, and ensuring that security policies are upheld. Candidates should possess a Diploma or Degree in Information Technology and demonstrate knowledge in Cyber Security. Shift work is required as part of this position, which includes 12-hour shifts.

Qualifications

• Knowledge in Operating Systems and Networks.
• Knowledge in firewall, device control, anti-virus preferred.

Responsibilities

• Provide operational support and maintenance of Cyber Security services.
• Ensure incident escalation is tracked and properly closed.
• Maintain security policies and manage device tuning.
• Assist in troubleshooting and monitor infrastructure health.
• Resolve incident tickets within the SLA.

Skills

Knowledge in Information Technology

Knowledge in Cyber Security

Effective communication skills

Meticulous self-starter

Education

Diploma/Degree in Information Technology or related discipline

Job description

Responsibilities

• Provide day-to-day operational support and maintenance of the Cyber Security service in a 24/7 staffed Operations
• Ensure all incident escalation are properly tracked, escalated and with proper closure
• Implement configuration changes and process requests from clients
• Manage and maintain the security policies for the service
• Manage device tuning and patching
• Assist in troubleshooting if required
• Monitor the infrastructure’s health and service’s availability
• Resolve the incident tickets within the Service Level Agreement (SLA)
• Work closely with the team lead/manager to ensure tasks are executed
• Maintain existing operational documentation to ensure that any newest changes are captured

Qualifications

• Diploma/Degree in Information Technology or related discipline
• Knowledge in Information Technology (e.g., Operating Systems, Network)
• Knowledge in Cyber Security (e.g., Firewall, Device control, Anti-virus, etc.) is preferred
• Ability to communicate effectively in writing or verbally
• Meticulous self-starter with a positive attitude

Other Working Conditions

• Able to perform 12-hour shift duties
• Working hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am