Entry-Level CX Systems Integration Engineer

NTT America, Inc.; Singapore; Remote; SGD 42,000 - 56,000; Full time

Job summary

NTT DATA in Singapore is hiring an Associate Customer Experience TS Systems Integration Specialist at entry level to learn configurations, installations and break/fix tasks with the TS Systems Integration team. You will work toward associate level certification while developing business knowledge and supporting senior engineers throughout the project lifecycle.

This on-site role offers exposure to diverse clients and a path to grow within a global technology services leader.

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Certifications in CX contact center technologies are a plus.
• Entry-level experience in technical implementation engineering is expected.

Responsibilities

• Learn configurations, installations and break/fix activities.
• Own portions of an installation and support incident management.
• Collaborate with Implementation Engineering to meet client requirements.
• Provide support alongside senior engineers during projects.

Skills

Solution knowledge

CX infrastructure

Problem analysis

Attention to detail

Communication

Stakeholder management

Time management

Adaptability

Proactive mindset

Learning ability

Education

Bachelor's degree in IT/Computing

Tools

NICE Engage NCSE

NICE Engage NCIE

Sentinel Fundamentals

CXOne Certifications

Avaya Certifications

Verint WFM

Genesys CX Courses

Job description

NTT DATA in Singapore is hiring an Associate Customer Experience TS Systems Integration Specialist at entry level to learn configurations, installations and break/fix tasks with the TS Systems Integration team. You will work toward associate level certification while developing business knowledge and supporting senior engineers throughout the project lifecycle.

This on-site role offers exposure to diverse clients and a path to grow within a global technology services leader.