[ENTRY] Customer Service Agent (Live Chat)

PERSOL; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

PERSOL Singapore is seeking a customer-focused Contact Centre Representative to deliver service excellence to policyholders and financial representatives. You will handle phone enquiries and live chats, maintain accurate CRM records and ensure timely follow-up to resolve issues.

The role requires strong communication, the ability to engage diverse customers, and a willingness to participate in ad-hoc projects and improvements in a collaborative team.

Qualifications

• Diploma/degree holder qualifications with relevant experience will be preferred.
• Comfortable talking to customers from all walks of life.
• Comfortable chatting through typing via live chat system with financial representatives.
• Good interpersonal and communication skills.

Responsibilities

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure
• Update complete and accurate information on customer interaction in the CRM system
• Ensure effective and timely follow-up as promised to customers / financial representatives
• Assess appeals and put up recommendation to Managers/Head/HOD
• Perform additional or overtime duties during operational exigencies when required
• Assist with ad-hoc initiatives/projects when delegated by management

Job description

Job Purpose

You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to phone enquiries from our policyholders and financial representatives and live chats from our financial representatives, effectively maintaining our Contact Centre’s high level of accessibility.

The Job

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers / financial representatives
• Assess appeals and put up recommendation to Managers/Head/HOD
• Perform additional or overtime duties during operational exigencies when required
• Assist with ad-hoc initiatives/projects when delegated by management

Requirements

• Diploma/degree holder qualifications with relevant experience will be preferred
• Comfortable talking to customers from all walks of life
• Comfortable chatting through typing via live chat system with financial representatives
• Good interpersonal and communication skills

We regret to inform that only shortlisted candidates will be notified.