Customer Service Specialist (Live Chat) 12 months contract X 3 vacancies

PERSOL; Singapore; Vor Ort; SGD 32.000 - 52.000; Vollzeit

Zusammenfassung

PERSOL in Singapore is seeking a proactive Contact Centre professional to handle telephone and live chat inquiries from policyholders and financial representatives. You will maintain CRM records, follow up on requests, and aim for swift, accurate resolutions while upholding service standards.

The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to work well in a dynamic team environment. Entry-level applicants are welcome.

Qualifikationen

• Diploma or degree holders are preferred.
• Comfortable communicating with customers from diverse backgrounds.
• Able to communicate effectively via telephone and live chat.
• Excellent interpersonal, written and verbal communication skills.
• Pleased, cheerful and customer-oriented disposition.
• Proactive team player who adapts to a dynamic environment.
• Candidates without prior experience are welcome to apply.

Aufgaben

• Handle telephone and live chat enquiries professionally, efficiently, accurately and promptly.
• Resolve customer and financial representative complaints at first contact with proper closure.
• Maintain complete and accurate records of customer interactions in the CRM system.
• Ensure timely follow-up on enquiries and requests in line with commitments to customers and representatives.
• Assess appeals and submit recommendations to managers or heads of department.
• Perform additional duties, including overtime, as required to support operations.
• Assist with ad hoc initiatives and projects as assigned by management.

Kenntnisse

Verbal communication

Written communication

Interpersonal skills

Team player

Ausbildung

Diploma or Degree

Jobbeschreibung

Job Purpose

You will be part of the Contact Centre team, delivering service excellence and ensuring a high level of customer satisfaction. You will handle telephone enquiries from policyholders and financial representatives, as well as live chat enquiries from financial representatives, while maintaining the Contact Centre’s service standards and accessibility.

Key Responsibilities

• Handle telephone and live chat enquiries and requests professionally, efficiently, accurately and promptly.

• Resolve customer and financial representative complaints and issues at the first point of contact, ensuring satisfactory outcomes and proper closure.

• Maintain complete and accurate records of customer interactions in the Customer Relationship Management (CRM) system.

• Ensure timely follow-up on enquiries and requests in accordance with commitments made to customers and financial representatives.

• Assess appeals and submit recommendations to the relevant Managers, Heads or Heads of Department (HODs).

• Perform additional duties, including overtime, when required to support operational needs.

• Assist with ad hoc initiatives and projects as assigned by management.

Requirements

• Diploma or degree holders are preferred. Candidates with relevant experience will have an added advantage.

• Comfortable communicating with customers from diverse backgrounds.

• Able to communicate effectively through telephone conversations and live chat platforms.

• Possess good interpersonal, written and verbal communication skills.

• Pleasant, cheerful and customer-oriented disposition.

• A proactive team player who can adapt well to a dynamic working environment.

• Candidates without prior experience are welcome to apply.

We regret to inform that only shortlisted candidates will be notified.