Customer Service Officer - Live Chat, Insurance, #NKC

Recruit Express Pte Ltd; Singapore; Vor Ort; SGD 36.000 - 58.000; Vollzeit

Zusammenfassung

Recruit Express Pte Ltd in Singapore is seeking a customer service professional to handle inquiries via Live Chat, provide accurate information, and maintain service standards.

You will resolve queries, update the CRM, escalate complex issues, and support ad-hoc duties while contributing to team targets.

Qualifikationen

• Experience handling customer enquiries via live chat is desirable.
• Proficiency with CRM systems and data recording is preferred.

Aufgaben

• Handle customer and representative enquiries primarily through Live Chat.
• Provide accurate and timely information while maintaining good service standards.
• Resolve customer enquiries and complaints where possible, and follow up on outstanding cases.
• Escalate complex cases to the relevant departments for further assistance.
• Record and update customer interactions and service requests in the CRM system.
• Assist with appeals, recommendations and case follow-ups when required.
• Support team targets, service quality and other ad-hoc projects or operational duties.

Tools

CRM system

Jobbeschreibung

Handle customer and representative enquiries primarily through Live Chat.

Provide accurate and timely information while maintaining good service standards.

Resolve customer enquiries and complaints where possible, and follow up on outstanding cases.

Escalate complex cases to the relevant departments for further assistance.

Record and update customer interactions and service requests in the CRM system.

Assist with appeals, recommendations and case follow-ups when required.

Support team targets, service quality and other ad-hoc projects or operational duties.

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted