(Entry) Customer Service (Live Chat/Digital Communications)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Benefits offered by this job

Completion bonus

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a Contact Centre Officer in Singapore for a 6 to 12 month contract. You will handle phone enquiries and live chats from policyholders and financial representatives, delivering service excellence and prompt resolutions.

The role emphasizes strong communication, teamwork, and the ability to work in a dynamic environment. Training and support are provided, with a completion bonus potential and a renewable contract.

Qualifications

• A-Level & above.
• Comfortable communicating with customers from diverse backgrounds.
• Comfortable communicating via live chat and typing responses to financial representatives.
• Good interpersonal and communication skills.
• Customer-oriented disposition.
• A strong team player who thrives in a dynamic environment.
• Candidates without prior experience are welcome to apply.

Responsibilities

• Attend to enquiries and requests received through phone calls and live chat in a professional, efficient, accurate and prompt manner.
• Resolve customers’ and financial representatives’ enquiries, complaints and issues at the first point of contact wherever possible, ensuring good closure.
• Record complete and accurate information on customer interactions in the CRM system.
• Ensure effective and timely follow-up on matters as promised to customers and financial representatives.
• Assess appeals and prepare recommendations for Managers, Heads or HODs.
• Perform additional or overtime duties during operational exigencies when required.
• Support ad-hoc initiatives and projects as assigned by management.

Skills

Customer service

Live chat

Phone support

Interpersonal skills

Team player

Education

A-Level or above

Tools

CRM software

Job description

Location: Eunos

Contract: 6 Months/12 Months (Renewable)

Salary: $2800-4000/monthly (+ Completion Bonus)

Job Purpose

Join our Customer Service team and play an important role in delivering service excellence and ensuring a positive customer experience. You will attend to phone enquiries from policyholders and financial representatives, as well as live chats from financial representatives, while maintaining a high level of accessibility and service standards.

The Role

As a Contact Centre Officer, you will:

• Attend to enquiries and requests received through phone calls and live chat in a professional, efficient, accurate and prompt manner.

• Resolve customers’ and financial representatives’ enquiries, complaints and issues at the first point of contact wherever possible, ensuring good closure.

• Record complete and accurate information on customer interactions in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up on matters as promised to customers and financial representatives.

• Assess appeals and prepare recommendations for Managers, Heads or HODs.

• Perform additional or overtime duties during operational exigencies when required.

• Support ad-hoc initiatives and projects as assigned by management.

What We’re Looking For

• A-Level & above.

• Comfortable communicating with customers from diverse backgrounds.

• Comfortable communicating via live chat and typing responses to financial representatives.

• Good interpersonal and communication skills.

• Customer-oriented disposition.

• A strong team player who thrives in a dynamic environment.

• Candidates without prior experience are welcome to apply.

Why Join Us?

If you enjoy helping people, solving problems and communicating with different types of customers, this is an opportunity to build valuable experience in a professional Contact Centre environment. Training and support will be provided to help you succeed in the role.

We regret to inform that only shortlisted candidates will be notified.