Enterprise Programs Coordinator for Customer Success & Ops

CIELO TALENT PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

CIELO TALENT PTE. LTD.

seeks an Enterprise Program Coordinator (EPC) to deliver enterprise solutions and be the primary day-to-day contact for customers, ensuring an exceptional and consistent service experience. The EPC coordinates all scheduled and reactive services, works with internal and external partners, guides inquiries to the right teams, and partners with cross-functional groups to define challenges, craft solutions, and implement them in daily operations.

Qualifications

• Degree in scientific or technical field preferred but not required.
• 1–2 years experience at higher levels working in similar environment for advanced job levels.
• Basic knowledge of GxP/Compliant environments, guidelines, and requirements preferred.
• Strong customer service skills.
• Strong planning and organizational skills.

Responsibilities

• Coordinate all scheduled and reactive services for the customer.
• Serve as the primary day-to-day operational contact with the customer for program needs.
• Direct customer inquiries to appropriate internal/external parties and ensure timely responses.
• Collaborate with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations.
• Onsite integration into the customer's day-to-day operations and execution of duties defined in program agreements.

Skills

Customer service

Planning & organizing

Interpersonal skills

Communication skills

Cross-functional work

Quotations & invoicing

SAP experience

Microsoft Office

Laboratory experience

Education

Degree in scientific or technical field

Tools

SAP

Microsoft Office

Job description

CIELO TALENT PTE. LTD.

seeks an Enterprise Program Coordinator (EPC) to deliver enterprise solutions and be the primary day-to-day contact for customers, ensuring an exceptional and consistent service experience. The EPC coordinates all scheduled and reactive services, works with internal and external partners, guides inquiries to the right teams, and partners with cross-functional groups to define challenges, craft solutions, and implement them in daily operations.