Enterprise Program Coordinator

CIELO TALENT PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

CIELO TALENT PTE. LTD.

seeks an Enterprise Program Coordinator (EPC) to deliver enterprise solutions and be the primary day-to-day contact for customers, ensuring an exceptional and consistent service experience. The EPC coordinates all scheduled and reactive services, works with internal and external partners, guides inquiries to the right teams, and partners with cross-functional groups to define challenges, craft solutions, and implement them in daily operations.

Qualifications

• Degree in scientific or technical field preferred but not required.
• 1–2 years experience at higher levels working in similar environment for advanced job levels.
• Basic knowledge of GxP/Compliant environments, guidelines, and requirements preferred.
• Strong customer service skills.
• Strong planning and organizational skills.

Responsibilities

• Coordinate all scheduled and reactive services for the customer.
• Serve as the primary day-to-day operational contact with the customer for program needs.
• Direct customer inquiries to appropriate internal/external parties and ensure timely responses.
• Collaborate with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations.
• Onsite integration into the customer's day-to-day operations and execution of duties defined in program agreements.

Skills

Customer service

Planning & organizing

Interpersonal skills

Communication skills

Cross-functional work

Quotations & invoicing

SAP experience

Microsoft Office

Laboratory experience

Education

Degree in scientific or technical field

Tools

SAP

Microsoft Office

Job description

Job Description

The Enterprise Program Coordinator (EPC) is a key role in delivering Agilent Enterprise Solutions to our customers. They are the primary day-to-day operational contact with the customer for all of their program needs. The EPCs objective is to deliver a consistently differentiated customer experience and ensure operational excellence for programs/projects assigned to them.

The EPC coordinates all scheduled and reactive/unplanned services for the customer, working with internal and external partners in the process. They ensure that customer inquiries are directed to the appropriate parties internally/externally, and addressed in a timely manner. EPCs regularly work with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations.

Onsite Enterprise Program Coordinators will be integrated directly into the customer day-to-day operations and become part of the onsite team. They will provide additional value by being physically present and execute a broad range of customized duties defined in customer program agreements.

Qualifications

• Degree in scientific or technical field is preferred but not required.

• 1 -2 years experience at higher levels working in similar environment for advanced job levels.

• Basic knowledge of GxP/Compliant environments, guidelines, and requirements preferred.

• Strong customer service skills.

• Strong planning and organizational skills.

Desired Skills / Knowledge:

Experience and Qualities

• Experience in understanding and processing technical service quotations, purchase orders, and invoices.

• Demonstrated ability to manage complex activity schedules (Planning, execution, issue resolution, closure).

• Demonstrated ability to manage large volumes of information at high level of detail.

People Skills

• Strong interpersonal skills, able to build effective working relationships with customers and business partners.

• Effective communication skills, written and verbal.

• Experience in customer service role, managing technical services.

• Able to work in a highly cross functional environment.

Situational

• Adaptable, ability to quickly assess situations and determine reasonable course of action.

• Demonstrates strong focus on customer success.

• Solution oriented mindset.

Technical Experience

• Experience operating within laboratory settings is a strong advantage.

• Experience working in SAP environment or equivalent.

• Proficient with basic Microsoft Office tools.