Enterprise Process Excellence Lead

MOH Holdings (Singapore); Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

MOH Holdings (Singapore) leads the business transformation for Singapore’s public healthcare sector, implementing a common platform to manage financial transactions, reporting, and material management. The Enterprise Process Excellence Lead will drive harmonised finance and logistics processes across institutions and support the Business Transformation Lead in sustaining standardized practices.

Working with BPOs, stakeholders and partners, the role coordinates process alignment, governance, and

Qualifications

• 15–20 years of SAP/ERP transformation experience.
• Experience in business process harmonisation and governance.
• Experience in large-scale transformation programmes.
• Experience establishing or operating a Centre of Excellence (COE).
• Experience in healthcare/public sector or regulated industries is preferred.

Responsibilities

• Maintain enterprise-wide process documentation and business rules.
• Ensure approved process designs are consistently implemented.
• Assess cross-functional impacts of process changes and enhancements.
• Support process reviews and SAP standards.
• Maintain traceability of decisions and deviations.
• Coordinate cluster BPOs and process SMEs.
• Consolidate feedback and drive alignment across institutions.
• Facilitate process working groups and adoption discussions.
• Promote sharing of best practices across institutions.

Skills

Finance process knowledge

Supply chain knowledge

Governance & standards

Stakeholder management

Analytical skills

Education

Degree in Business/Finance/SC/IS/OPS Mgmt

Tools

SAP S/4HANA

ECC

Job description

As the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.

Join us and be part of a team - a uniquely MOHH spirit that propels us forward through every circumstance we face.

• Acting Today For Tomorrow: We work pragmatically with the realities of the present, with a mindset that is geared to the needs of the future.
• Starting Where You Can: We take a can-do approach to problem-solving, even if it means starting small, because every contribution counts.
• Leaving No Job Undone: We take pride in seeing things through. Our high standards means it’s not just about getting the job done, but getting it done well.
• Moving Together as One: Care for all starts within, with us as an organisation. We look out for one another, leaving no on behind as we grow.

SUMMARY OF THE ROLE

MOH Holdings is leading the business transformation in the implementation of a common and consolidated platform for Singapore’s public healthcare to manage financial transactions, reporting, internal cost controls and material management.

Following strategic alignment to streamline processes and minimize customization of the solution, the next phase focuses on implementing the SAP FICO and MM modules on S/4HANA, migrating from multiple SAP ECC6 instances.

The Enterprise Process Excellence Lead will serve as the central custodian of Finance and Logistics business processes for FIMM, supporting the Business Transformation Lead in the implementation and sustainment of harmonised business processes across Singapore's public healthcare ecosystem.

Working closely with cluster Business Process Owners (BPOs), business stakeholders and implementation partners, the role will coordinate process alignment, maintain enterprise process standards and support the consistent adoption of approved business processes across institutions.

Following implementation, the role will establish and operate the continuous improvement of FIMM processes.

JOB RESPONSIBILITIES

Enterprise Process Management

• Maintain enterprise-wide process documentation, business rules and process repositories.
• Ensure approved business process designs are consistently implemented across institutions.
• Assess cross-functional impacts of process changes, operational issues and enhancement requests.
• Support process reviews and provide recommendations based on approved programme principles and SAP standards.
• Maintain traceability of key process decisions, approved deviations and process requirements.
• Act as the central coordinator for cluster BPOs and business process SMEs.
• Consolidate business feedback, operational issues and enhancement requests across institutions.
• Facilitate process working groups and alignment discussions to support adoption of approved business processes.
• Escalate unresolved process issues, risks and conflicts through established governance channels.
• Promote sharing of best practices and lessons learnt across institutions.

Process Governance & Standards

• Maintain enterprise process standards and governance frameworks.
• Monitor compliance with approved process designs and business rules.
• Track process deviations, exceptions and enhancement requests.
• Support process impact assessments and governance reviews.
• Provide process-related reporting and insights to programme leadership.

Business Readiness & Adoption Support

• Partner with the Change Management Lead to identify process adoption risks and readiness gaps.
• Support SIT, UAT, deployment and stabilisation activities from a business perspective.
• Provide guidance to BPOs, change agents and business users on approved process designs.
• Support root-cause analysis and resolution of process-related issues during implementation and post go-live.

Process Excellence Continuity

• Define and monitor process KPIs, process health indicators and operational metrics.
• Monitor process performance and identify opportunities for optimisation and standardisation.
• Maintain the process improvement and enhancement backlog.
• Coordinate evaluation and prioritisation of process improvement initiatives with stakeholders.
• Support future SAP enhancements, upgrades and transformation initiatives from a process governance perspective.
• Drive continuous improvement and operational excellence across Finance and Logistics processes.

JOB REQUIREMENTS

Education

• Degree in Business, Finance, Supply Chain, Information Systems, Operations Management or related discipline.

Experience

• 15-20 years of experience in SAP, ERP transformation, business process management or process excellence roles.
• Experience in business process harmonisation, process governance or continuous improvement initiatives.
• Experience working with cross-functional stakeholders in large-scale transformation programmes.
• Experience establishing or operating a Centre of Excellence (COE), process governance or operational excellence function is advantageous.
• Experience in healthcare, public sector or other regulated industries is preferred.

Knowledge & Skills

• Strong understanding of end-to-end Finance and/or Supply Chain processes.
• Working knowledge of SAP S/4HANA, ECC or related ERP platforms.
• Knowledge of process governance, process performance measurement and continuous improvement practices.
• Strong stakeholder management, facilitation and influencing skills.
• Strong analytical, problem-solving and organisational skills.

Success Measures

• Consistent adoption of approved business processes across institutions.
• Effective coordination and engagement of cluster BPOs.
• Sustainable process governance and documentation framework.
• Successful establishment of the FIMM Process Centre of Excellence.
• Measurable improvements in process efficiency, standardisation and user experience following go-live.