Assistant Manager/Manager (Transformation), ASD

MOH Holdings (Singapore); Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

MOH Holdings (Singapore) is looking for an Assistant Manager/Manager in their Agency Services Division. This role involves driving transformation initiatives aimed at improving public enquiry management and service delivery across healthcare schemes. Candidates should have a strong mindset in transformation, with at least 3 years of hands-on experience in implementing digital tools and workflow automation.

You will engage with teams and IT vendors to implement technology-enabled solutions, making contributions that help optimize processes and support future-ready operations.

Qualifications

• 3+ years of hands-on experience in implementing digital or automation solutions.
• Strong experience translating business needs into workflow logic.
• Comfortable developing or configuring simple workflow solutions.

Responsibilities

• Drive and deliver transformation initiatives to improve service delivery.
• Design and implement technology-enabled solutions like workflow automation.
• Lead transformation initiatives from requirements gathering to implementation.

Skills

Problem-solving

Structured thinking

Stakeholder management

Digital tools proficiency

Project management

Education

Bachelor’s degree in Business, Information Systems, Engineering, or related disciplines

Tools

Automation platforms

Job description

As the holding company of Singapore’s public healthcare institutions, we are always looking for qualified, passionate individuals who are keen to make a valuable contribution to public healthcare. At MOH Holdings, we believe our employees are our greatest asset and we are dedicated in helping them achieve their full potential through professional development and by providing an environment to develop their leadership skills and competencies.

The Agency Services Division administers healthcare schemes with MOH and supports evaluation of other government schemes' applications and appeals, including aligning relevant systems to policy changes.

Join us and be part of a team - a uniquely MOHH spirit that propels us forward through every circumstance we face.

Acting Tomorrow For Today: We work pragmatically with the realities of the present, with a mindset that is geared to the needs of the future.

Starting Where You Can: We take a can-do approach to problem-solving, even if it means starting small, because every contribution counts.

Leaving No Job Undone: We take pride in seeing things through. Our high standards means it’s not just about getting the job done, but getting it done well.

Moving Together as One: Care for all starts within, with us as an organisation. We look out for one another, leaving no on behind as we grow.

SUMMARY OF THE ROLE

As an Assistant Manager/Manager in the Agency Services Division (ASD), you will drive and deliver transformation initiatives to improve public enquiry management and service delivery across healthcare schemes. You will work with teams to understand operational workflows and implement technology-enabled and business solutions (e.g. workflow automation, AI-enabled channels) to optimise processes and support future-ready operations. This role requires a candidate with a strong transformation mindset — someone who is able to translate business needs into practical solutions, has hands-on experience with digital tools and automation, and can engage confidently with IT vendors to deliver effective outcomes.

Job Responsibilities

Service Transformation and Project Delivery

• Work with teams to understand operational workflows and requirements.
• Design and implement technology-enabled and business solutions (e.g. workflow automation, AI-enabled channels, process enhancements) to improve efficiency and service delivery.
• Lead and deliver transformation initiatives from requirements gathering through implementation and post-implementation review.
• Apply project management methodologies to scope, plan and execute initiatives that enhance service delivery and operational resilience.
• Translate business and operational needs into clear functional requirements for workflow automation and process improvements.
• Work closely with IT/technical teams to co-develop and implement solutions.
• Engage effectively with IT/technical teams on solution design, feasibility assessments, and delivery timelines, with a sound working understanding of technical concepts.
• Coordinate across internal stakeholders (operations, policy, IT, procurement) to drive alignment and timely delivery of system and initiatives.

Continuous Improvement & Solution Enhancement

• Stay updated on tools and technologies relevant to workflow automation and service delivery (e.g. AI, automation platforms).
• Identify opportunities to optimise operations and enhance scalability and resilience.
• Apply a problem-solving and experimentation mindset, including hands-on use of digital tools to develop or support simple automation solutions.
• Support adoption of new tools and workflow to ensure effective implementation within operational teams.

Ad-Hoc Assignments

• Manage secretariat duties for team, divisional and external meetings, ensuring efficient communication and documentation of key decisions.
• Contribute to division-wide initiatives and committees (e.g. champion teams or internal workgroups) to support exploration and adoption of tools, process improvements, or new ways of working.
• Handle ad-hoc assignments and other responsibilities as needed.

Job Requirements

Educational Requirements

Bachelor’s degree in Business, Information Systems, Engineering, or related disciplines. Candidates with other degrees may be considered if they have strong relevant experience in transformation initiatives, workflow automation, or technology-enabled projects.

Key Qualities

• Strong problem-solving and structured thinking skills, with ability to break down operational issues and identify practical solutions.
• Ability to translate business needs into workflow logic and automation solutions.
• Comfortable working with digital tools and automation platforms, with ability to develop or configure simple workflow solutions.
• Able to engage and communicate effectively with IT vendors and technical teams, with a working understanding of technical concepts.
• Demonstrated ability to effectively manage projects and deliver outcomes in a dynamic environment.
• Proactive and resourceful, with a willingness to experiment with tools and approaches to solve problems.
• Strong stakeholder management skills, with ability to work across business and operational teams.
• Ability to multi-task and deliver within timelines.

Years of Experience Required

• Candidates should have hands-on involvement in implementing digital or automation solutions, or experience working with technical or vendor teams for at least 3 years. Previous experience in Government or Healthcare sector will be advantageous.