Enterprise Customer Success Manager, APAC

Mistral; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

Relocation support

Wellness programs

Meal allowances

Transportation allowances

Job summary

Mistral is seeking a Customer Success Manager to oversee a portfolio of enterprise customers, driving adoption and achieving long-term success with our AI solutions. You will be the primary point of contact, building strong relationships and delivering value across executive stakeholders.

You will lead onboarding and adoption, monitor health metrics, collaborate with Sales, Product and Engineering, and develop measurable customer success plans to maximize retention and expansion opportunities.

Qualifications

• 5+ years in customer-facing roles in SaaS.
• Proven ability to manage enterprise relationships and drive retention.
• Experience engaging with Data/IT/Engineering teams.

Responsibilities

• Manage a portfolio of enterprise customers and maximize value of Mistral's AI solutions.
• Build trusted relationships with stakeholders and tailor solutions to business goals.
• Lead onboarding, adoption, and ongoing engagement to drive usage.
• Monitor health metrics, identify risks, and address churn proactively.
• Collaborate with Sales to identify upsell/cross-sell opportunities.
• Partner with Product/Engineering to collect feedback and influence roadmap.
• Develop and deliver customer training and enablement programs.
• Conduct regular business reviews to align goals and metrics.

Skills

Enterprise SaaS

Customer relationships

Executive communication

Cross-functional

Technical familiarity

Job description

Mistral is seeking a Customer Success Manager to oversee a portfolio of enterprise customers, driving adoption and achieving long-term success with our AI solutions. You will be the primary point of contact, building strong relationships and delivering value across executive stakeholders.

You will lead onboarding and adoption, monitor health metrics, collaborate with Sales, Product and Engineering, and develop measurable customer success plans to maximize retention and expansion opportunities.