Enterprise AI Success Manager (APAC)

MISTRAL AI PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Mistral AI is seeking a Customer Success Manager (CSM) for the APAC region to manage a portfolio of enterprise customers and drive adoption of Mistral’s AI solutions. You will serve as the primary contact, ensuring customer success and long-term partnerships.

You will partner with Sales, Product, and Engineering to tailor outcomes, lead onboarding and training, monitor health metrics, and conduct quarterly business reviews to demonstrate impact.

Qualifications

• 5+ years of experience in customer-facing roles, ideally in SaaS or tech environments.
• Proven ability to manage enterprise customer relationships with a focus on adoption, satisfaction and retention.
• Experience working with Data, IT, and Engineering teams.
• Strong communication and presentation skills, able to tailor messaging for technical and executive audiences.
• Business acumen with ability to identify upsell and expansion opportunities.

Responsibilities

• Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions.
• Lead onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.
• Monitor customer health metrics, identify risks, and address churn proactively.
• Collaborate with Sales to identify upsell and cross-sell opportunities.
• Partner with Product and Engineering to gather feedback and influence the roadmap.
• Develop and deliver customer training and enablement programs.
• Conduct regular business reviews to align goals and measure success.

Job description

Mistral AI is seeking a Customer Success Manager (CSM) for the APAC region to manage a portfolio of enterprise customers and drive adoption of Mistral’s AI solutions. You will serve as the primary contact, ensuring customer success and long-term partnerships.

You will partner with Sales, Product, and Engineering to tailor outcomes, lead onboarding and training, monitor health metrics, and conduct quarterly business reviews to demonstrate impact.