Customer Success Manager - APAC (Singapore)

Wingify; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Wingify is seeking an experienced Customer Success Manager to lead a portfolio of Enterprise clients across APAC from Singapore. You’ll guide onboarding, drive platform adoption and long‑term optimization, building trusted relationships with senior stakeholders.

Collaborating with KAM, Engineering, Product and Support, you’ll align resources, mitigate churn and identify growth opportunities. Regular in‑person client meetings are expected to deepen executive engagement across SEA, ANZ, HK and

Qualifications

• 6+ years of CSM experience, including 2+ years managing Enterprise/Strategic Accounts (>$70K ARR).
• Ability to engage multiple stakeholders across regional and global teams.
• Experience coordinating across SEA, ANZ, HK, Korea and Japan.
• Proven track record building C-level relationships and business cases.

Responsibilities

• Manage a portfolio of Enterprise clients through onboarding, adoption and optimization.
• Build trusted relationships with key stakeholders combining technical and business acumen.
• Drive retention and growth via value-driven engagement and shared success plans.
• Lead onboarding, training and enablement to boost time‑to‑value.
• Coordinate with KAM, Engineering, Product and Support to align resources.
• Identify churn risks and develop action plans to improve retention.
• Develop expertise across Wingify products and industry trends.
• Provide product feedback and help clients navigate evolving needs.
• Support creation of customer references and case studies.

Skills

CSM experience

Enterprise account management

Stakeholder management

Executive engagement

Growth opportunities

Job description

We are a leading digital experience optimization platform that helps businesses improve customer experiences through experimentation, personalization, behavioral analytics, and AI-powered insights.

AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, we've partnered with 1,000+ global brands - Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH - and built a global team of 400+ across Europe, North America, and APAC.

Our culture is driven by strong values:

• We bring client satisfaction
• We are impactful
• We go above and beyond
• We live as one team, one dream

We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.

Key Responsibilities:

• Manage a portfolio of strategic Enterprise clients, guiding them through onboarding, platform adoption, and long-term optimization initiatives
• Build and maintain trusted relationships with key stakeholders by combining technical understanding with strong business acumen.
• Drive measurable business outcomes, customer retention, and account growth through shared success plans and value-driven engagement.
• Lead onboarding, training, and enablement sessions to build client confidence and accelerate time to value.
• Partner closely with Key Account Managers, Engineering, Product, and Support teams to align resources, mitigate risks, and deliver a seamless customer experience
• Proactively identify churn risks and develop action plans to improve retention and customer satisfaction.
• Develop deep expertise across multiple products while staying informed on industry trends and best practices.
• Act as a trusted partner by proactively identifying client challenges, sharing product feedback internally, and helping clients navigate evolving business needs.
• Support the development of customer references and case studies, while providing actionable feedback to help improve Wingify's products and services.

Required Skills & Experience:

• At least 6 years of CSM experience, with 2+ years managing Enterprise/Strategic Accounts (>US$70K ARR/ account)
• Comfortable managing multiple stakeholders across regional and global teams.
• Experience managing clients where Singapore serves as the regional/APAC hub, with stakeholders across markets such as SEA, ANZ, HK, Korea and Japan.
• Demonstrated ability to build relationships beyond day-to-day users and establish C-level/senior executive engagement.
• Able to identify expansion opportunities, cross-sell and upsell based on customer business needs.
• Strong in developing success plans, QBRs/EBRs and executive-level business cases.
• Able to independently manage complex enterprise accounts and drive retention, adoption and growth.
• Comfort in regular Face-to-face meetings in client's office

At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here: https://wingify.com/careers/equal-opportunity-policy/