APAC Enterprise CSM: Drive Growth & Retention

Wingify

Singapore

On-site

SGD 100,000 - 180,000

Full time

8 days ago

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Job summary

Wingify is seeking an experienced Customer Success Manager to lead a portfolio of Enterprise clients across APAC from Singapore. You’ll guide onboarding, drive platform adoption and long‑term optimization, building trusted relationships with senior stakeholders.

Collaborating with KAM, Engineering, Product and Support, you’ll align resources, mitigate churn and identify growth opportunities. Regular in‑person client meetings are expected to deepen executive engagement across SEA, ANZ, HK and

Qualifications

6+ years of CSM experience, including 2+ years managing Enterprise/Strategic Accounts (>$70K ARR).
Ability to engage multiple stakeholders across regional and global teams.
Experience coordinating across SEA, ANZ, HK, Korea and Japan.
Proven track record building C-level relationships and business cases.

Responsibilities

Manage a portfolio of Enterprise clients through onboarding, adoption and optimization.
Build trusted relationships with key stakeholders combining technical and business acumen.
Drive retention and growth via value-driven engagement and shared success plans.
Lead onboarding, training and enablement to boost time‑to‑value.
Coordinate with KAM, Engineering, Product and Support to align resources.
Identify churn risks and develop action plans to improve retention.
Develop expertise across Wingify products and industry trends.
Provide product feedback and help clients navigate evolving needs.
Support creation of customer references and case studies.