Enterprise Client Success Manager – Crypto Payments

The Fun Group, Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The Fun Group, Inc. in Singapore is seeking an experienced Client Success / Technical Account Manager to own a named enterprise book and support mid-market clients.

Based at our Singapore office, you will cover accounts across Asia hours, ensuring continuity and proactive growth while collaborating with product and engineering. You will drive renewals, expansions, and a seamless onboarding experience, using AI tools like Claude to draft responses and automate standard questions.

Qualifications

• 5+ years in client success or technical account management for enterprise accounts.
• Ability to follow an integration and answer most questions yourself, no coding required.
• Strong AI skills and fluency with Claude or equivalent.
• Honest and forthright with renewals and pricing discussions.
• Excellent async operator across time zones and cross-functional communication.

Responsibilities

• Own enterprise relationships with named accounts and regular reviews.
• Maintain a balanced enterprise book and attend client meetings in person when needed.
• Be the second pair of hands and ensure coverage across the book.
• Own renewals and expansion opportunities within assigned accounts.
• Keep CRM accurate and renewals predictable, flag surprises early.
• Triage mid-market work and move it toward automation with the Client Success lead.
• Use AI to draft, configure, and document recurring client questions.
• Collaborate with engineering, product and design to provide context without bottlenecks.
• Provide quick, reliable responses to support client needs.

Skills

Enterprise account management

Client success

AI tooling fluency

Cross-functional collaboration

Negotiation and renewals

Tools

Claude

CRM systems

BI tools

Job description

The Fun Group, Inc. in Singapore is seeking an experienced Client Success / Technical Account Manager to own a named enterprise book and support mid-market clients.

Based at our Singapore office, you will cover accounts across Asia hours, ensuring continuity and proactive growth while collaborating with product and engineering. You will drive renewals, expansions, and a seamless onboarding experience, using AI tools like Claude to draft responses and automate standard questions.