Enterprise Applications & Salesforce Program Lead

Nicoll Curtin; Singapore; Hybrid; SGD 123,000 - 156,000; Full time

Benefits offered by this job

Hybrid work

Medical benefits

Dental benefits

Performance bonus

Possible permanent conversion

Job summary

Nicoll Curtin is recruiting for an Enterprise Applications & Salesforce Program Lead for a prominent Singapore public sector organisation. The role centers on owning the Enterprise Applications portfolio with Salesforce at its core, spanning architecture, delivery and ongoing improvement.

You will design Salesforce architecture, drive delivery across Sales Cloud, Service Cloud and Marketing Cloud, oversee integrations and data models, and mentor the CRM team while engaging senior stakeholders.

Qualifications

• 10+ years in Salesforce administration, architecture and programme leadership.
• Strong cross-functional leadership and communication skills.

Responsibilities

• Own and lead the Enterprise Applications and Salesforce programme end to end, from roadmap and planning through implementation and optimisation
• Design and oversee the Salesforce architecture, including data models, integration strategy and application design
• Drive delivery across Sales Cloud, Service Cloud and Marketing Cloud, translating business requirements into robust technical solutions
• Oversee configuration, customisation and integration of Salesforce with other enterprise systems
• Define and track KPIs to measure platform effectiveness and user adoption
• Engage senior stakeholders with regular updates, and gather requirements across business units
• Lead and mentor the CRM and Enterprise Applications team
• Manage Salesforce vendors and third-party consultants, ensuring quality delivery and knowledge retention
• Ensure data integrity, security and compliance, and apply sound change management to significant architectural changes
• Develop training programmes for end users and administrators on new features and initiatives

Skills

Salesforce

Architecture

Programme leadership

Stakeholder management

Agile & Waterfall

Data integration

APIs REST/SOAP

Sales Cloud

Service Cloud

Marketing Cloud

Education

Bachelor's degree in Computer Science/IT/Business Administration or related field

Tools

Salesforce Lightning

Salesforce integration tools

Job description

Enterprise Applications & Salesforce Program Lead

About the organisation

Our client is a well-established Singapore public sector organisation that plays a central role in the country’s digital agenda. Its Digital Transformation Office (DTO) is the strategic technology division leading organisation-wide transformation. The DTO uses emerging technology and data to modernise processes, improve customer experience and build a culture of innovation, working closely with business units, enterprise architecture and external partners.

The role

As Enterprise Applications & Salesforce Program Lead, you will own the organisation’s Enterprise Applications portfolio, with Salesforce at its core. You will cover architecture, delivery and continuous improvement, and act as the bridge between senior leadership, business teams and technology.

Key responsibilities

• Own and lead the Enterprise Applications and Salesforce programme end to end, from roadmap and planning through implementation and optimisation
• Design and oversee the Salesforce architecture, including data models, integration strategy and application design, so the platform stays scalable, secure and fit for future needs
• Drive delivery across Sales Cloud, Service Cloud and Marketing Cloud, translating business requirements into robust technical solutions
• Oversee configuration, customisation and integration of Salesforce with other enterprise systems
• Define and track KPIs to measure platform effectiveness and user adoption
• Engage senior stakeholders with regular updates, and gather requirements across business units
• Lead and mentor the CRM and Enterprise Applications team
• Manage Salesforce vendors and third-party consultants, ensuring quality delivery and knowledge retention
• Ensure data integrity, security and compliance, and apply sound change management to significant architectural changes
• Develop training programmes for end users and administrators on new features and initiatives

What you’ll bring

• At least 10 years of experience in Salesforce administration, architecture and programme leadership
• A proven track record of designing and managing complex Salesforce architectures and leading cross-functional teams
• Hands-on expertise in Sales Cloud, Service Cloud, Marketing Cloud and Lightning
• Solid experience with Salesforce integration tools, APIs (REST/SOAP) and data architecture
• Strong project delivery experience across agile and waterfall methodologies. A PMP or similar certification is a plus
• Excellent communication and stakeholder management skills, with the ability to influence at all levels
• A Bachelor’s degree in Computer Science, IT, Business Administration or a related field

Why this role

• A strategic leadership position with direct influence on large-scale, organisation-wide digital transformation
• High visibility, working closely with senior leadership
• The chance to shape enterprise architecture and drive innovation with emerging technologies
• A platform to build and scale a team and deliver solutions with real public impact

Conditions

• Salary: SGD 11,000 – 14,000 per month
• Additional AWS, company bonus and performance bonus
• 1-year contract with a 1-year extension, directly with the client, with potential conversion to permanent based on performance. Benefits are the same as for permanent staff
• Hybrid working: 3 days in the office
• 18 days of annual leave
• Medical and dental benefits

We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.