Senior Technical Architect

Salesforce; Singapore; On-site; SGD 90,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunity for personal impact

Community engagement and volunteering opportunities

Job summary

Salesforce is hiring a Senior Technical Architect in Singapore to join their Professional Services team. This role involves being a strategic advisor and expert in the Salesforce platform, guiding large customers through project cycles. The ideal candidate will have hands-on experience in technical consulting and solution implementation, optimizing business processes via technology. The position requires strong communication skills, leadership capabilities, and a passion for customer success. Benefits include a supportive work-life balance and opportunities to contribute to community initiatives.

Qualifications

• Hands-on technical consulting and solution implementation experience for major software domains.
• Ability to analyze, design, and optimize business processes via technology and integration.
• Experience in guiding customers in deploying technology for business use cases.

Responsibilities

• Act as strategic advisor and technical expert for large customers.
• Collaborate with customers during project cycles to share knowledge.
• Guide project architecture and implementation.

Skills

Technical consulting experience

Business process optimization

Technology integration

Strong communication skills

Presentation skills

Customer relationship management

Leadership experience

Education

Degree in Computer Science or related field

Tools

Salesforce platform

Web Services

ETL tools

Job description

Job Category: Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Job Details

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview Of The Role

Salesforce is currently seeking Senior Technical Architects to join our Professional Services Public Sector team in Singapore. The Senior Technical Architects serve as strategic advisors and Salesforce product and platform experts to the company’s largest, most complex customers. Salesforce Technical Architects collaborate with Customers and Partners during project cycles to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation.

Your Impact

• Demonstrated ability to rapidly learn new technologies and Salesforce Clouds, and quickly ramp up to lead implementation and advisory engagements with confidence.
• Ensure scalable and standard methodology solutions to meet and exceed customer needs.
• Guide the evaluation of business and technical requirements.
• Build relationships with key collaborators and team members.
• Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team.
• Align with project and engagement managers to support planning and implementation in close collaboration with the customer.
• Review and guide project vision and direction, implementation approach and key artefacts.
• Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management.
• Where required, hands‑on application configuration to meet customer needs.
• Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non‑technical topics such as communication strategies or executive influence.
• Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurturing teammates' skills by sharing knowledge.
• Where required, support pre‑sales activities to position Salesforce Services.
• Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

Required Qualifications

• Hands‑on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR) as well as coding experience in object‑oriented languages.
• Ability to analyze, design, and optimize business processes via technology and integration.
• Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases.
• Work independently and as part of a distributed team and a willingness to take ownership of problems.
• Rapidly learn new technologies as well as strong presentation, communication and facilitation skills.
• Available to travel regionally depending on customer needs.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, etc.).

Preferred Qualifications

• A detailed understanding of Web Services, Data Modeling, and Enterprise application architecture and integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g., CMS, ERP, HRIS, DWH/DM).
• Ability to build and maintain key relationships with C‑level / mid level and key decision makers.
• Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation.
• Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.
• Proven experience in working for Public Sector in Singapore and / or across the South Asia region.

Benefits

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Equal Opportunity Employer

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.