Enterprise AI Support Engineer — Critical Issue Investigator

Fairview International School; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

KeyReply in Singapore is seeking a Technical Support Specialist to own inbound support across its client base. You will investigate issues, work closely with the engineering team, and maintain documentation that shapes product improvements.

The ideal candidate has a background in software development or security engineering, strong communication skills, and experience in regulated environments. Join us to help improve patient and employee experiences through innovative AI solutions.

Qualifications

• Experience in systems administration or security engineering.
• Familiarity with APIs, system logs, and enterprise environments.
• Prior exposure to secure or regulated environments.

Responsibilities

• Own inbound technical support across KeyReply's client base.
• Reproduce client-reported issues and identify root causes.
• Build and maintain a structured knowledge bank for resolutions.

Skills

Analytical skills

Clear communication

Problem-solving

AI tools usage

Understanding of enterprise systems

Education

Background in software development or related field

Tools

API understanding

Security protocols knowledge

Job description

KeyReply in Singapore is seeking a Technical Support Specialist to own inbound support across its client base. You will investigate issues, work closely with the engineering team, and maintain documentation that shapes product improvements.

The ideal candidate has a background in software development or security engineering, strong communication skills, and experience in regulated environments. Join us to help improve patient and employee experiences through innovative AI solutions.