Enrolment Consultant

JULIA GABRIEL CENTRE PTE. LTD.; Singapore; Presencial; SGD 31.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training opportunities

Off on Public Holidays

Descripción de la vacante

Julia Gabriel Centre in Singapore is expanding its sales team to deliver personalised sales and build strong relationships with prospective parents and their children. You will manage enrolment activities across multiple channels, participate in marketing campaigns and open houses, and ensure a high-quality customer experience to drive monthly sales targets.

Applicants should have a relevant diploma or equivalent, be available for a 5-day work week including weekends, and be bilingual to liaise

Formación

• GCE O/A Levels or Diploma or equivalent.
• 5 days’ work week (including weekends).
• Bilingual proficiency to liaise with Chinese speakers.
• Experience with CRM, sales and customer service.
• Fresh graduates are welcome to apply.
• Candidates must be able to work both Saturdays & Sundays.

Responsabilidades

• Achieve excellent sales results on a monthly basis while ensuring a professional customer experience.
• Support cross selling activities to maximise enrollment opportunities.
• Handle enrolment activities across walk-ins, email, calls, WhatsApp, social media, and marketing campaigns.
• Provide prompt, accurate information about programmes to prospective parents and their children.
• Follow up on all sales leads within SLA to achieve monthly targets.
• Coordinate with parents pre/post trials, lessons and centre tours.
• Maintain positive relationships with parents and children at our centres.
• Support recruitment objectives to ensure enrolment growth.
• Take ownership of assigned tasks within the team and collaborate with internal teams.

Conocimientos

CRM experience

Sales experience

Customer service

Bilingual Chinese

Interpersonal skills

Educación

GCE O/A Levels or Diploma

Herramientas

CRM software

Descripción del empleo

We are expanding! We are looking for team members who have a passion for sales and excellent customer service. At Julia Gabriel Centre, we believe in providing personalised sales and developing positive relationships with all our customers. We welcome individuals who share the same values to be part of our dynamic team.

Job Highlights:

• Training opportunities
• Off on Public Holidays

Responsibilities:

• Achieve excellent sales results on a monthly basis, whilst ensuring a professional and high quality customer experience in all interaction
• Support cross selling activities to maximise enrollment opportunities
• Handle the full suite of enrolment activities, including walk–ins, email, calls, WhatsApp, social media interactions, and participation in marketing campaigns such as open houses
• Provide prompt, relevant and accurate information about the programmes, addressing the needs of prospective parents and their children
• Accountable for closely following up on all sales leads within the service level agreement to achieve monthly sales targets
• Coordinate and meet-up with parents pre/post trials, initial lessons and conduct centre tours as requested
• Maintain positive relationships with parents and their children at our centres
• Work closely with other Julia Gabriel Centre stakeholders to support and execute student recruitment activities and objectives to ensure enrolment growth
• Take ownership of any assigned tasks within the team.
• Collaborate with internal teams to ensure seamless execution of enrolment processes

Qualifications

• GCE 'O’ / ’A’ Levels / Diploma qualification, preferably in the education industry
• 5 days’ work week (Including both weekends)
• Bilingual proficiency to liaise with Chinese speakers
• Experience with CRM, in sales, and customer service
• Passion for sales and eagerness to learn.
• Motivated to achieve and surpass enrollment targets
• Excellent spoken, written communication and interpersonal skills
• Outgoing personality, skilled at engaging diverse customers
• Background in sales, marketing, or related fields will be advantageous
• Fresh graduates are welcome to apply
• Candidates must be able to work double weekends (both Saturday & Sunday).

Product and customer system management training will be provided. Sales commission scheme is offered as part of the remuneration package.