Engineer, Facility Management / Shift Lead, Facility Management

KEPPEL DC SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

KEPPEL DC SERVICES PTE. LTD. is seeking a Customer Service professional to maintain relationships with clients and respond to service requests. The role includes shift-based emergency response and involvement in daily DC operations.

The position requires coordinating with the Operation Lead to maintain uptime of critical M&E systems and performing routine DC checks and incident reporting. Travel may be required.

Qualifications

• Experience in customer service with timely response to requests.
• Willingness to travel overseas for work when required.
• Ability to handle shift work and report incidents.

Responsibilities

• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls (during shift work).
• Assist the Operation Lead in daily DC Operations management to ensure 100% uptime of critical M&E systems.
• Conduct daily walkthroughs of DC to record faults and report defects.
• Ensure FOC is monitored; respond to alarms and escalate per plan.

Skills

Customer service

Job description

Customer Service

• Maintain a positive and professional working relationship with internal and externalclients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls (during shift work).

Maintain Data Center Systems

• Assist the Operation Lead in the daily management of the DC Operations and PeriodicPreventive Maintenance Management ensuring 100% uptime of the Dc critical M&E systems.
• Conduct daily walkthrough of DC to record and report any faults or defects detectedand take down record of M&E equipment.
• Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, andFire System alarms are responded to in a timely manner; contain/isolate the faultidentified and provide impromptu escalations/updates base on escalation plan laid.
• Conduct daily routine checklist to ensure no environmental abnormalities and allcritical M&E related systems are in good working condition.
• Ensure all subcontractors are inducted and permitted to work within the CriticalEnvironment domain. Review subcontractor method statements, risk assessments,and MSDS to ensure compliance with site health & safety and operating procedures.
• Maintain log and records of instrument readings, equipment and consumable stocklevel.
• Report all unlocked doors and racks to the security control.
• Briefing and handover to Shift Duty Technician on all outstanding issues and StandingInstructions from the Operation Lead / Assistant Manager / Manager.
• Incidents and field service reporting and filing.
• Adherence to all quality, health & safety, and environmental policies within the CEdomain.
• Comply to site required policies, guidelines and practices.
• Travel overseas for work / assignment as and when necessary or requested by yourimmediate supervisor / the head of department
• Such other duties and responsibilities as may be reasonably requested by yourimmediate supervisor / the head of department from time to time
• In the event there are substantial changes to the main duties and responsibilities as set out herein (for example, in cases of secondment, transfer or promotion), the Company willcommunicate such changes to you in writing