Engineer, Application, SMS

Carl Zeiss Pte. Ltd.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Carl Zeiss is seeking an experienced Application Engineer for AIMS systems to act as the first-level owner at customer production sites. You will diagnose issues, prepare structured descriptions for HQ support, and serve as a technical bridge between customers and headquarters.

The role involves training customers on AIMS usage, contributing to acceptance testing, and developing application use cases to drive continuous improvement. Travel for support and training is required.

Qualifications

• University degree or relevant technical discipline (science, engineering, semiconductor tech)
• Strong English communication skills (written and spoken)
• Ability to work independently and prioritise multiple topics
• Experience in semiconductor industry or application engineering is advantageous

Responsibilities

• Acts as first-level application owner for AIMS at customer production sites and diagnoses issues
• Prepares clear issue descriptions for HQ support to enable root cause analysis
• Serves as technical bridge between customers and HQ ensuring accurate representation of requirements and findings
• Leads or supports final Acceptance Test Protocol activities for new AIMS systems
• Delivers customer training on AIMS system usage and functionalities
• Develops and shares AIMS-related application use cases and lessons learned
• Tracks customer action items and open issues for timely closure
• Provides remote and on-site technical support to customers with timely guidance

Job description

Key Responsibilities :

• Acts as the first-level application owner for AIMS® at customer production sites, independently diagnosing application issues and driving timely resolution
• Prepares clear, fact-based and technically structured issue descriptions for second-level HQ support, enabling effective root cause analysis and follow-up actions
• Serves as a technical communication bridge between customers and HQ, ensuring customer requirements, application findings and escalation topics are accurately represented
• Leads or supports final Acceptance Test Protocol activities for newly delivered AIMS® systems to ensure readiness for customer use
• Delivers customer training on AIMS® system usage, application workflows and released functionalities to improve customer capability and adoption
• Defines, documents and shares AIMS®-related application use cases, customer scenarios and lessons learned to support continuous application improvement
• Develops solution concepts together with HQ Application teams and supports implementation with customers
• Owns tracking of customer action items and open application issues to support disciplined follow-through and timely closure
• Demonstrates and supports rollout of released software, including new functionalities, and explains application impact to customers
• Prepares and delivers application-focused technical presentations to support sales activities, customer discussions and solution positioning
• Builds and maintains advanced application knowledge for MeRiT® (with focusing the technical knowledge on e-beam technology and chemical reaction), including customer use cases, production challenges and application-related troubleshooting
• Takes the lead application support role for MeRiT®, coordinating technical clarification, customer communication and follow-up actions
• Leads regular customer technical meetings by summarising issues, providing application feedback and aligning next steps with customers and internal stakeholders
• Provides post-sales application support in close collaboration with HQ, contributing technical input to customer engagement and solution positioning
• Provides responsive technical support to customers through remote and on-site channels, ensuring timely guidance on application-related topics
• Develops and presents detailed application-related technical materials to support sales assistance, customer education and technical decision-making
• Tracks customer action items and open technical issues, driving structured follow-up to support timely resolution and customer satisfaction
• Provides weekly MeRiT® system and application reports to the HQ Application Support team in Rossdorf, highlighting key issues, trends and required support
• Periodical training in HQ (Rossdorf) is required, training period 1-3 months depending on the training subject.

Requirements :

• University degree or in a relevant technical discipline, preferably in science, engineering, semiconductor technology or a related field
• Major in mechanical, electrical, chemical engineering, physics, optics, chemistry or other semiconductor relevant disciplines is preferred
• Minimum 3 years of relevant semiconductor industry experience, preferably in application engineering, technical customer support, process engineering, lithography, mask inspection or repair-related environments
• Strong technical knowledge of chemical reaction, optics, lithography, e-beam technology and semiconductor manufacturing processes, with the ability to apply this knowledge to customer application issues
• Ability to work independently, prioritise multiple customer topics, make sound technical judgments and collaborate effectively across local, regional and HQ teams
• Strong written and spoken English communication skills, including the ability to explain complex technical topics clearly to customers and internal stakeholders
• Willingness to travel domestically and internationally for customer support, technical alignment and HQ training as required

Step out of your comfort zone, excel and redefine the limits of what is possible.

That's just what our employees are doing every single day - in order to set the pace through our innovations and enable outstanding achievements.

After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme.

All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today.

Inspire people tomorrow.

Diversity is a part of ZEISS.

We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.