Engineer, Application, SMS

CARL ZEISS VISION SINGAPORE PTE. LTD.; Singapore; Sur place; SGD 70 000 - 100 000; Plein temps

Résumé du poste

CARL ZEISS VISION SINGAPORE PTE. LTD. seeks an Application Engineer to support AIMS and MeRiT systems in semiconductor mask solutions. You will diagnose issues, prepare detailed reports, and bridge customer needs with HQ teams to drive timely resolutions.

Responsibilities include leading tests, delivering trainings, creating use-case materials, and coordinating with HQ for continuous improvements. Occasional travel domestically and internationally is required to support customers and training.

Qualifications

• Bachelor or higher in engineering, physics or related semiconductor field
• Strong written and spoken English communication skills
• 3+ years in semiconductor/applications/technical support roles

Responsabilités

• Act as first-level owner for AIMS at customer sites and diagnose issues
• Prepare clear technical issue descriptions for HQ support
• Bridge customer requirements between site and HQ
• Lead or support Acceptance Tests for AIMS deliveries
• Deliver customer training on AIMS usage and workflows
• Develop and share AIMS use cases for improvement
• Create solution concepts with HQ application teams
• Track customer actions and ensure timely closure
• Demonstrate and roll out updated software and explain impact
• Prepare technical presentations to support sales and solution positioning
• Build and maintain MeRiT application knowledge and lead MeRiT support
• Lead regular technical meetings and provide feedback to customers
• Provide remote and on-site technical support and guidance
• Develop application-related technical materials for sales and education
• Track action items and issues to ensure timely resolution
• Provide weekly MeRiT system reports to HQ

Connaissances

English communication

Time management

Independent working

Formation

University degree in engineering/semiconductor tech

Outils

AIMS system

MeRiT system

e-beam technology

Description du poste

The Application Engineer represents ZEISS Semiconductor Mask Solutions (SMS). The role is mainly supporting both AIMS (Aerial Image Measurement System, the system for defect review and repair verification), and MeRiT (the system which repair tiny defects on photomasks using an advanced electron beam (e-beam). This requires technical knowledge of various systems and components and excellent time management skills.

Key Responsibilities

supporting AIMS:

• Acts as the first-level application owner for AIMS at customer production sites, independently diagnosing application issues and driving timely resolution
• Prepares clear, fact-based and technically structured issue descriptions for second-level HQ support, enabling effective root cause analysis and follow-up actions
• Serves as a technical communication bridge between customers and HQ, ensuring customer requirements, application findings and escalation topics are accurately represented
• Leads or supports final Acceptance Test Protocol activities for newly delivered AIMS systems to ensure readiness for customer useDelivers customer training on AIMS system usage, application workflows and released functionalities to improve customer capability and adoption
• Defines, documents and shares AIMS-related application use cases, customer scenarios and lessons learned to support continuous application improvement
• Develops solution concepts together with HQ Application teams and supports implementation with customers
• Owns tracking of customer action items and open application issues to support disciplined follow-through and timely closure
• Demonstrates and supports rollout of released software, including new functionalities, and explains application impact to customers
• Prepares and delivers application-focused technical presentations to support sales activities, customer discussions and solution positioning

supporting MeRiT:

• Builds and maintains advanced application knowledge for MeRiT (with focusing the technical knowledge on e-beam technology and chemical reaction), including customer use cases, production challenges and application-related troubleshooting
• Takes the lead application support role for MeRiT, coordinating technical clarification, customer communication and follow-up actions
• Leads regular customer technical meetings by summarising issues, providing application feedback and aligning next steps with customers and internal stakeholders
• Provides post-sales application support in close collaboration with HQ, contributing technical input to customer engagement and solution positioning
• Provides responsive technical support to customers through remote and on-site channels, ensuring timely guidance on application-related topics
• Develops and presents detailed application-related technical materials to support sales assistance, customer education and technical decision-making
• Tracks customer action items and open technical issues, driving structured follow-up to support timely resolution and customer satisfaction
• Provides weekly MeRiT system and application reports to the HQ Application Support team in Rossdorf, highlighting key issues, trends and required support

• Periodical training in HQ (Rossdorf) is required, training period 1-3 months depending on the training subject.

Requirements

• University degree or in a relevant technical discipline, preferably in science, engineering, semiconductor technology or a related field
• Major in mechanical, electrical, chemical engineering, physics, optics, chemistry or other semiconductor relevant disciplines is preferred

• Minimum 3 years of relevant semiconductor industry experience, preferably in application engineering, technical customer support, process engineering, lithography, mask inspection or repair-related environments
• Strong technical knowledge of chemical reaction, optics, lithography, e-beam technology and semiconductor manufacturing processes, with the ability to apply this knowledge to customer application issues
• Ability to work independently, prioritise multiple customer topics, make sound technical judgments and collaborate effectively across local, regional and HQ teams
• Strong written and spoken English communication skills, including the ability to explain complex technical topics clearly to customers and internal stakeholders
• Willingness to travel domestically and internationally for customer support, technical alignment and HQ training as required