SME Electrical

Keppel Data Centres; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Keppel Data Centres is looking for a Customer Service professional in Singapore to ensure the upkeep of critical environment systems in data centers. Responsibilities include maintaining client relationships, responding to service requests and emergency calls, and preparing executive reports.

The ideal candidate should have a Diploma or Degree in Electrical Engineering and at least 3 years of relevant experience, along with strong communication skills, knowledge of electrical systems, and the ability to work under pressure.

Qualifications

• Minimum of 3 years direct industry experience or 5/8 years at Technician level.
• Experience in data centre, hospital, pharmaceutical production, or power plant is preferred.
• Licensed Electrical Worker (LEW) is a plus.

Responsibilities

• Maintain positive relations with clients.
• Respond to service requests and emergency calls.
• Ensure 100% uptime of critical power systems.
• Prepare monthly reports for clients.

Skills

Understanding electrical and mechanical systems

Experience with complex automatic control equipment

Strong communication skills

Computer literate

Team player

Education

Diploma/Degree in Electrical Engineering

Tools

Programmable Logic Controllers (PLCs)

Building Management Systems

Job description

Customer Service

• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls (24x7 hrs).
• Produce monthly executive reports to clients.

Maintain Data Center Systems

• Technical supervision of the operation, maintenance and repair of all critical environment systems while maintaining 100% uptime to all critical power systems.
• Adherence to all quality, health & safety, and environmental policies within the Data Centre domain.
• Work with Facilities Assistant/Manager to develop a yearly comprehensive periodic maintenance regime.
• Inspect buildings, grounds and equipment for unsafe or malfunctioning conditions.
• Troubleshoot, evaluate and recommend system upgrades.
• Order parts and supplies for maintenance and repairs.
• Work with vendors and contractors to ensure their work meets Client standards.
• Conduct annual review of system/component End-of-Life (EOL).
• Develop and keep up to date all site electrical procedures including EOPs, SOPs and MOPs; all documentation should be consistent with current client standards.
• Specification and recording of the Technician Training certification program and supervision of drill and scenario training aids.

Job Requirements

• Qualified to Diploma/Degree Level in Electrical Engineering with a minimum of 3 years direct industry experience or a minimum of 5 (Degree) / 8 (Diploma) years' experience at Electrical Technician level in a critical environment combined with supervisory/management experience. Preference is given to data centre, hospital, pharmaceutical production or power plant experience.
• Excellent understanding and experience of the electrical and mechanical systems used in a data centre environment, including Feeders, Transformers, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU units, generators, DRUPS, etc.
• Experience with complex automatic control equipment, including relay logic, programmable logic controllers (PLCs), building management systems, and their integration with the data centre infrastructure.
• Experience with medium voltage distribution systems and associated switch gear and protection equipment.
• Experience with MV and LV switching procedures and safety protocols. Preferably a licensed electrical worker (LEW).
• Experience working within a Project Environment and dealing with design and construction engineering professionals.
• Strong oral and written communication skills, with the ability to communicate intelligently and effectively with the client and with contractors who perform maintenance or upgrade work on the data centre systems.
• Computer literate with the ability to compile and submit monthly and annual reports, and to monitor and trend operational characteristics (load, capacity, environmental conditions, etc.).
• Strong and committed team player with excellent communication and coaching skills. Previous experience supervising highly qualified Technicians and reporting to peers and senior managers.
• Willingness to work outside of normal hours to resolve technical issues in a 24/7 industry.
• Ability to learn quickly and to gain maximum benefit from extensive training and development programmes aimed at ensuring that any identified knowledge or experience deficiencies are addressed in the short term.