Network Engineer

FS TECH PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

FS TECH PTE. LTD. in Singapore is seeking a capable Network Engineer to support pre-sales, service delivery and post-sales activities across customer engagements.

You will collaborate with cross-functional teams to implement and optimize networking solutions, troubleshoot issues, deliver training when needed, and contribute to knowledge sharing and process improvements to raise service quality. The role requires hands-on networking knowledge, good communication with customers, and the ability to

Qualifications

• 3–5 years of relevant experience in network engineering or related fields.
• Knowledge of switching, routing, Ethernet, and SD-WAN.
• CCNA or equivalent certification is a plus.

Responsibilities

• Pre-Sales Technical Support: understand requirements and demonstrate solutions.
• Service Delivery & Implementation: assist in delivery and documentations.
• After-Sales Technical Support: diagnose issues and provide solutions.
• Project & Technical Capability Support: develop capabilities and share knowledge.
• Cross-Functional Collaboration: coordinate with teams to meet customer needs.

Skills

Network engineering

Pre-sales

Customer facing

Troubleshooting

Job description

Job Responsibilities

1. Pre-Sales Technical Support
   - Participate in customer meetings, visits, and technical discussions to understand customer requirements and provide appropriate technical support.
   - Conduct product, technical solution, and troubleshooting demonstrations through onsite sessions, video conferences, or phone calls.
   - Support the preparation and execution of onsite testing, technical analysis, and solution recommendations to facilitate successful project progression.
2. Service Delivery & Implementation
   - Support the implementation and delivery of networking products and solutions, including the preparation of relevant technical and delivery documentation.
   - Provide remote and onsite technical guidance during project implementation to ensure smooth and timely service delivery.
   - Conduct product training and usage guidance for customers where required.
3. After-Sales Technical Support
   - Respond to customer technical enquiries and troubleshoot network, connectivity, and product-related issues.
   - Perform fault diagnosis and provide appropriate technical solutions through remote or onsite support.
   - Provide operations and maintenance guidance, follow up on technical issues, and support timely resolution to maintain service quality and customer satisfaction.
4. Project & Technical Capability Support
   - Participate in local technical capability development initiatives based on business needs.
   - Support the improvement of technical service and delivery processes to enhance operational efficiency and service quality.
   - Contribute to internal knowledge sharing, technical documentation, and knowledge-based development.
   - Support local infrastructure and other technical initiatives where required.
5. Cross-Functional Collaboration
   - Work closely with Customer Service, Customer Success, regional business teams, and other relevant functions to support customer and business requirements.
   - Collaborate with internal and external stakeholders to ensure effective communication and resolution of technical matters.

Requirements

• 3–5 years of relevant experience in network engineering, technical support, service delivery, or a related field, with hands-on project and customer service experience.
• Good knowledge of networking products and technologies, including switching, routing, Ethernet, telecommunications networks, and/or SD-WAN.
• Hands-on experience in network troubleshooting, fault diagnosis, and technical problem resolution.
• Experience in customer-facing technical support, project implementation, or service delivery is preferred.
• Able to communicate technical concepts and solutions clearly to customers and internal stakeholders.
• Good analytical, troubleshooting, and problem-solving skills, with the ability to independently handle technical issues.
• Good communication, coordination, and collaboration skills, with the ability to work effectively across teams.
• Relevant networking certifications such as CCNA or equivalent would be an advantage.