Engagement Associate

The Executive Centre; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Executive Centre in Singapore seeks an Engagement Associate to serve as the face of TEC for its members, delivering proactive, professional customer service that enhances the overall community experience. You will engage with members and guests, addressing needs with a service-led approach.

As part of the team, you will manage front-desk interactions, coordinate office and IT support basics, and build relationships with vendors to add value to TEC centres and the member experience.

Qualifications

• Deliver quality service and understand clients' needs.
• Active listening and ability to provide clear feedback.
• Collaborate with team and share knowledge in the team.
• Demonstrate high efficiency and proactiveness and is able to multi-task.
• Maintain consistent professional appearance according to the company's standard and guidelines.

Responsibilities

• Anticipate and respond to members' and guests' needs.
• Connect members with value-adding opportunities in-centre and beyond.
• Manage office units and telephone systems for all members.
• Coordinate secretarial, administration, postage, courier tasks and ensure timely fulfilment.
• Conduct seamless check-in and check-out process for all members.
• Handle all calls in a professional, service-led manner.
• Develop relationships with third-party vendors to enhance operations and member experience.
• Seek opportunities to upsell and cross-sell to members to drive revenue.
• Support local Operations to maximise profitability, efficiency and productivity.
• Maintain the look, feel and efficiency of all centres to TEC standards.

Skills

Customer service

Active listening

Multitasking

Professional demeanor

Team collaboration

Job description

The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 260+ centres in 38 cities and 15 markets.

The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed.

Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business' needs.

Job Summary

As an Engagement Associate interacting with that member base, your role is to provide a level of customer service and face-to-face engagement unsurpassed in the hospitality industry. In every sense, you are the 'face' of The Executive Centre for all members, so you must maintain that proactive, professional, innovative, customer service-led persona at all times, to facilitate our individual member and overall community experience.

Job Responsibilities

• Proactively anticipate and respond to all members' and guests' needs or queries
• Constantly identify opportunities to connect our members, in-centre and otherwise, to further add value to their experience
• Manage both office units and telephone systems set up and requests for all members
• Manage all secretarial, administration, postage, courier or other arrangements for all members as requested and ensure that all requests are met to the best of your professional knowledge
• Conduct seamless check in & check out process for all members
• Handle all telephone calls in a professional and efficient way while maintaining a professional, customer service-led persona
• Work on resolving all basic IT issues occurred in the centres; identify and take necessary action when you need specific IT support
• Develop and maintain third party vendor relationships, to further add value to the centre operations and member's experience
• Seek continuous opportunities to up-sell and cross-sell to members to drive revenue
• Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity
• Maintain the look, feel and efficiency of all centres to the standards expected by TEC and our Members

Job Requirements

• Deliver quality service and proactively seek to understand clients' need
• Active listening skills. Ensure feedback is clear and understood and actionable
• Display cooperative attitude. Support team member and share knowledge in the team
• Demonstrate high efficiency and proactiveness and is able to multi-task
• Maintain consistent professional appearance according to the company's standard and guidelines