Engagement Associate

THE EXECUTIVE CENTRE SGP PTE. LIMITED; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

The Executive Centre SGP PTE. LIMITED in Singapore is seeking a Centre Operations Associate to proactively respond to members and guests, while coordinating office units and telecom setups to support a seamless experience.

You will handle secretarial tasks, arrange admin services, and ensure requests are fulfilled with a professional service mindset, strengthening overall centre performance.

Qualifications

• Ability to deliver quality service and understand client needs.
• Active listening with clear, actionable feedback.
• Willingness to collaborate and share knowledge with the team.
• Focus on maximizing service revenue through up-selling and cross-selling.

Responsibilities

• Anticipate and respond to members' and guests' needs or queries.
• Identify opportunities to connect members to add value to their experience.
• Manage office units and telephone system setups for members.
• Arrange secretarial, administration, postage, courier for members and ensure requests are met.
• Conduct seamless check-in and check-out for all members.
• Handle calls professionally and maintain a customer-service persona.
• Resolve basic IT issues; seek IT support when needed.
• Develop vendor relationships to enhance centre operations and member experience.
• Seek opportunities to up-sell and cross-sell to drive revenue.
• Provide holistic support to local Operations to maximize profitability and productivity.

Skills

Client Engagement

Effective Communication

Collaboration

Service Revenue

Efficiency

Grooming

Centre Maintenance

Job description

Job responsibilities:

• Proactively anticipate and respond to all members' and guests' needs or queries
• Constantly identify opportunities to connect our members, in-centre and otherwise, to further add value to their experience
• Manage both office units and telephone systems set up and requests for all members
• Manage all secretarial, administration, postage, courier or other arrangements for all members as requested and ensure that all requests are met to the best of your professional knowledge
• Conduct seamless check in & check out process for all members
• Handle all telephone calls in a professional and efficient way while maintaining a professional, customer service-led persona
• Work on resolving all basic IT issues occurred in the centres; identify and take necessary action when you need specific IT support
• Develop and maintain third party vendor relationships, to further add value to the centre operations and member's experience
• Continuously seek opportunities to up-sell and cross-sell to members to drive revenue
• Provide valuable holistic support to all local Operations to maximize profitability, efficiency and productivity

Job Requirements:

• Client Engagement - deliver quality service and proactively seek to understand clients' need
• Effective Communication - Active listening skills. Ensure feedback is clear and understood and actionable
• Collaboration - Display cooperative attitude. Support team member and share knowledge in the team
• Service Revenue - Maximizing service revenue
• Efficiency & Effectiveness - Demonstrate high efficiency and proactiveness and is able to multi-task
• Grooming - Maintain professional appearance consistently according to the company's standard and guidelines
• Centre Maintenance - Maintain the look, feel and efficiency of all centres to the standards expected by TEC and our Members