End-User Support Engineer — AI-Driven Helpdesk (Finance)

Millennium; Singapore; In loco; SGD 45.000 - 75.000; Tempo pieno

Descrizione del lavoro

Millennium seeks an experienced IT Helpdesk professional to provide high-quality end-user support across our global operations. The role focuses on rapid incident resolution, proactive problem solving and leveraging AI to automate routine tasks.

You will work with Windows infrastructure, Citrix, Webex, Intune and telecom systems while aligning with ITIL practices to deliver reliable services. You will collaborate with a global team, contribute to automation initiatives, and help maintain

Competenze

• Three years of enterprise IT support experience, preferably in financial services.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience using AI prompts to automate repetitive tasks or generate business insights.
• Working knowledge of Windows and Windows infrastructure (DNS, DHCP, TCP/IP).
• Experience supporting Cisco IP phones, Webex, and ITIL-based processes; ITIL certification is a plus.

Mansioni

• Deliver high-quality, courteous, and professional technical support to end users, resolving issues promptly and effectively.
• Support daily helpdesk operations, including maintaining telephone coverage and ensuring tickets are assigned and progressed without delay.
• Identify high-priority incidents and manage them per escalation processes.
• Troubleshoot and resolve technical issues with a methodical approach.
• Identify opportunities to improve end-user services through AI technologies and stay current on AI developments.
• Develop and maintain technical documentation and share knowledge to strengthen team capability.
• Identify process gaps and support infrastructure automation enhancements.
• Contribute to local, regional, and global IT projects and support day-to-day activities with professionalism.

Conoscenze

Troubleshooting

AI prompts

Customer service

End-user support

Time management

Strumenti

Windows OS

Citrix

Webex

ITIL

MS Intune

Cisco IP phones

Descrizione del lavoro

Millennium seeks an experienced IT Helpdesk professional to provide high-quality end-user support across our global operations. The role focuses on rapid incident resolution, proactive problem solving and leveraging AI to automate routine tasks.

You will work with Windows infrastructure, Citrix, Webex, Intune and telecom systems while aligning with ITIL practices to deliver reliable services. You will collaborate with a global team, contribute to automation initiatives, and help maintain