End-User IT Systems Engineer: Windows & Network Support

OFFICE PRODUCTIVITY SOLUTION PTE. LTD.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

OFFICE PRODUCTIVITY SOLUTION PTE. LTD. is seeking an IT Helpdesk professional to provide 1st/2nd line support for end-user devices, OS, applications and network issues in a fast-paced environment. You will log and close service requests, escalate complex tickets, and maintain AD user accounts.

The role requires hands-on troubleshooting of Windows PCs, MS 365, Outlook, VPN, Wi-Fi, printers, and common business apps, with adherence to SLA objectives.

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Network Engineering or related field.
• 2–3 years of experience in IT Helpdesk, Desktop Support, IT Support or End-User Computing.
• Hands-on experience troubleshooting Windows desktops/laptops, Microsoft 365, Outlook, VPN, Wi-Fi, printers and common business applications.
• Good understanding of TCP/IP, DNS, DHCP, VPN and basic network troubleshooting.
• Experience with Microsoft Active Directory, including user account creation, access management, password resets and permission administration.
• Familiar with IT ticketing or ITSM platforms such as ServiceNow, Freshservice, Jira Service Management or equivalent.

Responsibilities

• Provide 1st and 2nd level technical support for end-user hardware, OS, applications and network issues via phone and email.
• Log, track and close all service requests and incidents in the ticketing system within SLA timeframes.
• Escalate unresolved issues to L3 support with full documentation.
• Perform basic network troubleshooting including TCP/IP, DNS, DHCP, VPN setup and wireless connectivity.
• Manage user accounts and access rights in Active Directory.

Skills

Windows OS

Microsoft 365

VPN

Active Directory

ITSM tools

End-user support

Education

Diploma in Information Technology

Bachelor's Degree in IT/CS

Tools

ServiceNow

Freshservice

Jira Service Management

Job description

OFFICE PRODUCTIVITY SOLUTION PTE. LTD. is seeking an IT Helpdesk professional to provide 1st/2nd line support for end-user devices, OS, applications and network issues in a fast-paced environment. You will log and close service requests, escalate complex tickets, and maintain AD user accounts.

The role requires hands-on troubleshooting of Windows PCs, MS 365, Outlook, VPN, Wi-Fi, printers, and common business apps, with adherence to SLA objectives.