End-to-End Customer Solutions Specialist (Order Fulfillment)

Default Brand; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Ultra Clean Technology in Singapore seeks a Customer Solutions Specialist II to own the full order fulfillment cycle, from quotation to delivery, partnering with Sales, Planning, Procurement, Logistics, Quality and Finance to ensure accurate orders and on-time execution.

You will resolve customer inquiries, manage pricing and availability, follow orders end-to-end, generate operational reports, and contribute to continuous improvements in customer service and processes.

Qualifications

• Diploma or BA in Business Administration or related field.
• Supply Chain Management knowledge is preferred.

Responsibilities

• Acts as primary contact for customer issues, service requests, and escalations.
• Support Account Managers in assigned customer activity and admin duties.
• Manage inquiries related to product availability, pricing and delivery timelines.
• Perform order follow-ups to coordinate with stakeholders for on-time delivery.
• Oversee end-to-end order-to-delivery process with internal teams and partners.
• Support quality-related customer requests and coordinate corrective actions.
• Generate and maintain operational reports and dashboards.

Job description

Ultra Clean Technology in Singapore seeks a Customer Solutions Specialist II to own the full order fulfillment cycle, from quotation to delivery, partnering with Sales, Planning, Procurement, Logistics, Quality and Finance to ensure accurate orders and on-time execution.

You will resolve customer inquiries, manage pricing and availability, follow orders end-to-end, generate operational reports, and contribute to continuous improvements in customer service and processes.