Customer Program Specialist II — Drive Orders & Growth (Singapore)

UCT; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

Ultra Clean Technology is seeking a Customer Program Specialist II to join our Singapore team. The role focuses on effective order management for production, NPI, and RMA orders, plus the commercial responsibilities tied to the products handled.

You will work with our ERP system, prepare quotes, and manage receivables and claims as needed. The ideal candidate has an associate degree or equivalent, 2–4 years in customer service or program management, and strong Excel/MS Project skills.

Qualifications

• Must be organized and data/fact driven. Present business cases using data.
• Exceptional analytical skills.
• Excellent problem-solving abilities.
• Attention to detail and exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external.
• Customer-focused mindset.

Responsibilities

• Follows documented order management and commercial procedures.
• Occasional phone calls/emails with customer to provide order and commercial status.
• Internal escalations to Supervisor upon recognition of mis-alignment of order/commercial dates.
• Maintain Customer Dashboards, scorecards, & UCT ERP system – weekly updates.
• Obtains missing order information from Customers.
• Assists CPM with order date management research.
• Ensure on-time shipments & reconcile with customers weekly.
• Escalate material/labor shortages to meet site commit dates.
• May attend production meetings.
• Obtains missing quote information (drawings, specs., other) from Customers.
• Monitors requests for quotes and responses within 14 calendar goals.
• Prepares quotes for CPM Peer review or global review and approval.
• May submit monetary Customer claims for fees per CPM authorization

Skills

Organized

Analytical skills

Problem-solving

Attention to detail

Communication skills

Customer-focused

Education

Associate's degree or equivalent

Tools

MS Office

Excel

MS Project

SAP/ERP

Job description

Ultra Clean Technology is seeking a Customer Program Specialist II to join our Singapore team. The role focuses on effective order management for production, NPI, and RMA orders, plus the commercial responsibilities tied to the products handled.

You will work with our ERP system, prepare quotes, and manage receivables and claims as needed. The ideal candidate has an associate degree or equivalent, 2–4 years in customer service or program management, and strong Excel/MS Project skills.