ENCORE Operations & Stakeholder Lead

sggovterp; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NP's ENCORE hub seeks a Stakeholder Experience Partner for a 2-year contract to support establishment, operations, and growth. You will help develop operational systems, streamline workflows, and coordinate stakeholder engagements to enable successful delivery of programmes.

You will navigate evolving requirements, work across functions, and contribute to secretariat duties, procurement, budgeting, and change initiatives for centre activities.

Qualifications

• At least 5 years of experience in administration, operations, or programme management.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Strong organisational, coordination, and problem-solving skills.
• Proficient in Microsoft Office and digital collaboration tools.
• Experience in process improvement or workflow implementation is a plus.
• Adaptable and proactive in dynamic, evolving settings.
• Interest in PMETs aged 50+ and community partnerships.

Responsibilities

• Coordinate and manage end-to-end administrative and operational processes across ENCORE, ensuring smooth delivery of programmes, projects, events, and centre initiatives.
• Support the development and implementation of operating procedures, workflows, and documentation for scalable centre operations.
• Manage multiple stakeholder touchpoints, including students, seniors, industry partners, community organisations, vendors, and internal departments.
• Track programme outcomes, maintain data repositories, prepare management reports, and support analysis for decision-making.
• Coordinate procurement, budgeting administration, resource planning, and logistics for centre activities.
• Assist in developing communications materials, presentations, publicity content, and stakeholder engagement initiatives.
• Identify opportunities for process improvement, digitalisation, and automation to enhance effectiveness and user experience.
• Provide secretariat support for meetings, committees, and project teams, including scheduling and follow-up.
• Support setup and operationalisation of new initiatives, programmes, partnerships, and events.

Skills

Stakeholder management

Project coordination

Administration

Organisational skills

Problem solving

Independent working

Tools

Microsoft Office

Digital collaboration tools

Job description

NP's ENCORE hub seeks a Stakeholder Experience Partner for a 2-year contract to support establishment, operations, and growth. You will help develop operational systems, streamline workflows, and coordinate stakeholder engagements to enable successful delivery of programmes.

You will navigate evolving requirements, work across functions, and contribute to secretariat duties, procurement, budgeting, and change initiatives for centre activities.