STAKEHOLDER EXPERIENCE PARTNER - HMIS

Ngee Ann Polytechnic; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ngee Ann Polytechnic invites applications for a 2-year contract role as a Stakeholder Experience Partner in the School of Humanities & Interdisciplinary Studies. You will support ENCORE, NP's flagship intergenerational hub, by coordinating operations, processes, and stakeholder engagements to enable programme delivery.

The role emphasises building scalable centre operations, cross-functional collaboration, and continuous improvement, with a focus on PMETs aged 50+, students, and industry

Qualifications

• Minimum 5 years in administration, operations, project coordination or programme management.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Strong organisational and problem-solving skills with initiative and independence.

Responsibilities

• Coordinate end-to-end administrative and operational processes across ENCORE and related initiatives.
• Develop and implement operating procedures, workflows and documentation.
• Manage stakeholder touchpoints across students, seniors, industry partners, and internal departments.
• Track programme outcomes, maintain data repositories, and support management reporting.
• Coordinate procurement, budgeting, resource planning and logistics for centre activities.
• Create communications materials, presentations and publicity content.
• Identify opportunities for process improvement, digitalisation and automation.
• Provide secretariat support for meetings and project teams.
• Support setup of new initiatives, programmes, partnerships and events.

Skills

Organization

Coordination

Problem solving

Microsoft Office

Digital tools

Tools

Microsoft Office

Digital collaboration tools

Job description

What the role is:

This is a 2-year contract for Stakeholder Experience Partner position in the School of Humanities & Interdisciplinary Studies.

You will play a pivotal role in supporting the establishment, operations, and growth of ENCORE (NP's flagship intergenerational hub).

As part of a team supporting the centre, the role goes beyond administrative coordination to help develop operational systems, streamline workflows, coordinate diverse stakeholder engagements, and enable the successful delivery of strategic initiatives and programmes.

The incumbent will need to navigate evolving requirements, exercise initiative, and work across multiple functions to build efficient and sustainable centre operations.

What you will be working on:

Your responsibilities will include, but are not limited to, the following:

• Coordinate and manage end-to-end administrative and operational processes across ENCORE, ensuring smooth delivery of programmes, projects, events, and centre initiatives.
• Support the development and implementation of operating procedures, workflows, and documentation to establish effective and scalable centre operations.
• Manage multiple stakeholder touchpoints, including students, seniors, industry partners, community organisations, vendors, and internal departments.
• Track programme outcomes, maintain data repositories, prepare management reports, and support analysis to inform decision-making and reporting requirements.
• Coordinate procurement, budgeting administration, resource planning, and logistics to support centre activities and projects.
• Assist in developing communications materials, presentations, publicity content, and stakeholder engagement initiatives across various platforms.
• Identify opportunities for process improvement, digitalisation, and automation to enhance operational effectiveness, user experience, and service delivery.
• Provide secretariat support for meetings, working committees, and project teams, including scheduling, documentation, and follow-up on action items.
• Support the setup and operationalisation of new initiatives, programmes, partnerships, and events in a dynamic and evolving environment.

What we are looking for:

• At least 5 years of relevant experience in administration, operations, project coordination, or programme management.
• Demonstrated ability to manage multiple priorities and stakeholders in a fast-paced and evolving environment.
• Strong organisational, coordination, and problem-solving skills, with the ability to work independently and exercise initiative.
• Proficient in Microsoft Office applications and digital collaboration tools.
• Experience in process improvement, workflow implementation, or operations optimisation will be an advantage.
• Adaptable, resourceful, and comfortable working in an environment where processes and structures are being established.
• Passion for supporting initiatives involving PMETs aged 50 and above, students, community partners, and industry stakeholders.

About Ngee Ann Polytechnic

At Ngee Ann Polytechnic, our nine academic schools offer over 40 full-time diplomas to a growing student population of more than 15,000. As a public tertiary institution, internationally-recognised for its academic excellence and close industry links, NP prides itself on having a dedicated and professional teaching faculty, complete with campus facilities that are among the finest in the world. An institution of higher learning, Ngee Ann Polytechnic believes in giving every student an enriching learning experience and every employee the opportunity to build a meaningful career. If you are a self-starter with an innovative mind, a versatile person with the drive for all-rounded excellence, and a dedicated team player who shares our vision and values, we invite you to join our inspired team.