EMS Front Office Account Manager

factset; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

FactSet is seeking a Front Office Account Manager to serve as a technical account manager for Portware EMS, working with product, engineering, implementation and support teams to retain clients and advocate for their goals.

The role requires business acumen, technical insight, and high-level client relationship skills, focusing on delivering new EMS features, upgrades, and client-driven projects across asset classes.

Qualifications

• Minimum 3 years in financial markets front office environments with core knowledge of market structures across multiple asset classes and types.
• Experienced project manager with the ability to drive and deliver concurrent, significant, and priority conflicting projects to completion.
• Experience as a technical business analyst with deep understanding of translating business needs into functional requirements.
• Hands on experience with SQL, including but not limited to ability to create complex SQL queries.
• Experience working directly with software engineers/developers as well as Technical Architects on business requirements.

Responsibilities

• Participate in the pre-sale process to assess client needs before the start of implementation.
• Create a strategy and set objectives for each client account.
• Participate in the requirements gathering process at the onset of implementation projects as well as during the day-to-day process to ensure that the appropriate resources are allocated.
• Champion customers' current and anticipated needs through effective partnerships.
• Act as a client advocate internally to create visibility of client needs.
• Focus activities on the clients' business and priorities.
• Identify business opportunities that support Portware objectives.
• Work with Product Management, Support, and Development as well as Sales and Pre-Sales Engineering to ensure efficient and cost effective client implementations.
• Work with Support on resolution of any issues.
• Act as a role model to inspire higher standards, efforts, and results in others.

Skills

EMS knowledge

SQL queries

Project management

Business analysis

Financial markets

FIX protocol

OMS experience

Java basics

Education

BA/BS in Economics, Business, CS or related

Tools

Portware EMS

FIX protocol tools

Job description

FactSet is seeking a Front Office Account Manager to serve as a technical account manager for Portware EMS, working with product, engineering, implementation and support teams to retain clients and advocate for their goals.

The role requires business acumen, technical insight, and high-level client relationship skills, focusing on delivering new EMS features, upgrades, and client-driven projects across asset classes.