Employee Engagement & Experience Lead

career zoom pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

career zoom pte. ltd. is seeking an Employee Engagement & Experience Lead to shape a positive workplace culture for a distributed workforce of 300–400 professionals deployed across client sites in Singapore.

This hands-on, full-time role partners with HR, account management and delivery teams to ensure a trusted employee experience from onboarding to retention. You will design the engagement journey, conduct milestone check-ins, triage issues, build communities, and coordinate proactive

Qualifications

• Experience in employee engagement, workforce care, HR operations, or contractor management within Singapore.
• Prior experience supporting a distributed, client-deployed workforce is highly desirable.
• Strong understanding of Singapore workplace practices and cultural sensitivity.
• A proven track record of handling confidential information, sensitive employee conversations, and grievances with trust and sound judgement.
• Strong stakeholder coordination, case management, and follow-through skills.

Responsibilities

• Engagement Journey: design and run the onboarding-to-assignment engagement path for deployed employees.
• Active Support: perform milestone check-ins and maintain regular contact with client-site staff.
• Issue Resolution: be the first contact for concerns and triage or escalate as needed.
• Community Building: create channels and forums to foster belonging.
• Proactive Intervention: spot disengagement risks and coordinate timely actions.
• Collaboration & Tracking: coordinate with recruitment, HR and delivery teams; monitor retention themes.
• Compliance: ensure practices meet internal policies and Singapore employment rules.

Skills

Employee engagement

HR operations

Stakeholder coordination

Confidential information handling

Job description

Job Title: Employee Engagement & Experience Lead

Location: Singapore

Employment Type: Full-time

About the Role

Are you passionate about shaping a positive workplace culture for a distributed workforce? We are looking for a hands-on Employee Engagement & Experience Lead to drive the engagement and retention of approximately 300-400 employees deployed across various client sites. In this full-time, Singapore-based role, you will complement our existing HR function and partner closely with HR, account management, and delivery teams. Your core mandate is to create a consistent, trusted experience for professionals working at client locations—from their initial onboarding to ongoing connection, issue resolution, and retention.

Key Responsibilities

• Engagement Journey: Design and execute a consistent engagement journey for deployed employees, spanning from onboarding through the completion of their assignments.




• Active Support: Conduct structured check-ins at key milestones and maintain regular contact with employees stationed at client locations.




• Issue Resolution: Act as an accessible first point of contact for workplace concerns, support needs, and grievances, ensuring they are triaged and escalated appropriately.




• Community Building: Build effective communication channels, employee forums, and community initiatives to foster a sense of belonging and connection.




• Proactive Intervention: Identify early indicators of disengagement, potential attrition, or assignment risk, and coordinate timely interventions.




• Collaboration & Tracking: Work closely with recruitment, HR, account managers, and delivery teams to improve the employee experience while tracking engagement themes, retention indicators, and recurring pain points.




• Compliance: Ensure all engagement practices align with internal policies and Singapore employment requirements.

Experience & Capabilities

• Relevant background in employee engagement, workforce care, HR operations, employee relations, or contractor management within Singapore.




• Prior experience supporting a sizeable distributed, client-deployed, consulting, or outsourced workforce is highly desirable.




• Strong understanding of Singapore workplace practices, coupled with the cultural sensitivity needed for a diverse workforce.




• A proven track record of handling confidential information, sensitive employee conversations, and grievances with trust and sound judgement.




• Strong stakeholder coordination, case management, and follow-through skills.




• A warm and credible communication style, alongside the professional judgement to set boundaries and elevate issues when required.