Employee Engagement & Experience Lead

Career-Zoom-Pte.-Ltd.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Career-Zoom-Pte.-Ltd. in Singapore is seeking an hands-on Employee Engagement & Experience Lead to shape a positive culture for a distributed workforce of 300–400 professionals deployed across client sites.

The role partners with HR, account management and delivery teams to create a seamless employee experience from onboarding through retention. You will design engagement journeys, run regular check-ins, and act as the first point of contact for concerns while fostering belonging through

Qualifications

• Experience in employee engagement or HR operations within distributed workforce.
• Proven ability to design and run onboarding and ongoing engagement programs.
• Strong communication and confidential handling of employee concerns.

Responsibilities

• Design and execute an engagement journey from onboarding to assignment completion.
• Conduct structured check-ins and maintain regular contact with client-site staff.
• Act as first point of contact for workplace concerns and escalate appropriately.
• Build communication channels, forums, and community initiatives to foster belonging.
• Identify disengagement signals and coordinate timely interventions.
• Collaborate with recruitment, HR, account managers, and delivery teams to improve experience.
• Ensure engagement practices comply with internal policies and Singapore employment requirements.

Skills

Employee engagement

Stakeholder management

HR operations

Job description

Job Title: Employee Engagement & Experience Lead

Location: Singapore

Employment Type: Full-time

About the Role

Are you passionate about shaping a positive workplace culture for a distributed workforce? We are looking for a hands-on Employee Engagement & Experience Lead to drive the engagement and retention of approximately 300-400 employees deployed across various client sites. In this full-time, Singapore-based role, you will complement our existing HR function and partner closely with HR, account management, and delivery teams. Your core mandate is to create a consistent, trusted experience for professionals working at client locations—from their initial onboarding to ongoing connection, issue resolution, and retention.

Key Responsibilities

• Engagement Journey: Design and execute a consistent engagement journey for deployed employees, spanning from onboarding through the completion of their assignments.




• Active Support: Conduct structured check-ins at key milestones and maintain regular contact with employees stationed at client locations.




• Issue Resolution: Act as an accessible first point of contact for workplace concerns, support needs, and grievances, ensuring they are triaged and escalated appropriately.




• Community Building: Build effective communication channels, employee forums, and community initiatives to foster a sense of belonging and connection.




• Proactive Intervention: Identify early indicators of disengagement, potential attrition, or assignment risk, and coordinate timely interventions.




• Collaboration & Tracking: Work closely with recruitment, HR, account managers, and delivery teams to improve the employee experience while tracking engagement themes, retention indicators, and recurring pain points.




• Compliance: Ensure all engagement practices align with internal policies and Singapore employment requirements.

Experience & Capabilities

• Relevant background in employee engagement, workforce care, HR operations, employee relations, or contractor management within Singapore.




• Prior experience supporting a sizeable distributed, client-deployed, consulting, or outsourced workforce is highly desirable.




• Strong understanding of Singapore workplace practices, coupled with the cultural sensitivity needed for a diverse workforce.




• A proven track record of handling confidential information, sensitive employee conversations, and grievances with trust and sound judgement.




• Strong stakeholder coordination, case management, and follow-through skills.




• A warm and credible communication style, alongside the professional judgement to set boundaries and elevate issues when required.