Employee Benefits Client Success Specialist

Alliance Healthcare Group Limited; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

Alliance Healthcare Group Limited in Singapore is seeking a Client Service Executive to handle incoming queries from customers and patients, delivering superior service through timely guidance. You will manage client communications by email and phone, assist with data entry, reports, and account administration, and support contract renewals and upselling where applicable.

Candidates with healthcare insurance exposure and strong MS Office skills, good interpersonal communication, and the ability

Qualifications

• Experience in healthcare insurance is a plus.
• Proficient in MS Office Applications.
• Excellent interpersonal and communication skills.
• Ability to work under pressure.
• Team player with client-service mindset.

Responsibilities

• Handle portfolio of corporate clients as first contact via email or calls.
• Troubleshoot and resolve client requests promptly with internal teams.
• Maintain client databases, including data entry and uploads.
• Assist with client implementation and system setups.
• Generate and prepare monthly or ad-hoc client reports.
• Support contract renewals and upsell services where applicable.
• Assist with accounts receivable follow-ups and related admin tasks.

Skills

Customer service

Communication

Teamwork

Work under pressure

Tools

MS Office

Job description

Alliance Healthcare Group Limited in Singapore is seeking a Client Service Executive to handle incoming queries from customers and patients, delivering superior service through timely guidance. You will manage client communications by email and phone, assist with data entry, reports, and account administration, and support contract renewals and upselling where applicable.

Candidates with healthcare insurance exposure and strong MS Office skills, good interpersonal communication, and the ability