Strategic Client Growth and Relations Manager

Alliance Healthcare Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Alliance Healthcare Group in Singapore is seeking an Account Manager to strengthen relationships with corporate clients, insurers and brokers, and to partner with Business Development Managers and cross-functional teams to manage a diverse client portfolio and ensure the delivery of high-quality service.

You will act as a trusted adviser, understand clients’ evolving needs, resolve complex issues, drive retention and growth, and conduct regular business reviews with insights and value-added

Qualifications

• Minimum 3 years of relevant experience in Corporate Account Management or Sales within healthcare, insurance, employee benefits, or financial services.
• Excellent stakeholder management, communication, presentation, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Team player with the ability to work collaboratively with internal and external stakeholders.
• Self-driven, results-oriented, adaptable, and able to thrive in a fast-paced environment.

Responsibilities

• Partner the Business Development Managers to manage a portfolio of direct clients, insurers and brokers.
• Develop long-term client engagement strategies to improve customer satisfaction, retention, and business growth.
• Serve as the escalation point for complex client issues, complaints, and service recovery.
• Conduct regular business reviews with clients, present insights, and value-added recommendations.
• Support client audits, due diligence exercises, and compliance requirements.
• Work with operation teams to monitor client performance metrics, identify service gaps, and implement improvement plans.
• A team player in a high-performance, customer-centric, and collaborative culture.
• Drive workflow optimisation and knowledge sharing within the team.
• Collaborate with cross-functional teams, including Operations and central function units to improve service delivery to our clients

Skills

Stakeholder management

Communication

Presentation

Negotiation

Analytical thinking

Problem solving

Team player

Self-motivation

Adaptability

Job description

Alliance Healthcare Group in Singapore is seeking an Account Manager to strengthen relationships with corporate clients, insurers and brokers, and to partner with Business Development Managers and cross-functional teams to manage a diverse client portfolio and ensure the delivery of high-quality service.

You will act as a trusted adviser, understand clients’ evolving needs, resolve complex issues, drive retention and growth, and conduct regular business reviews with insights and value-added