Client Services Executive (Employee Benefits)

Alliance Healthcare Group Limited; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

Alliance Healthcare Group Limited in Singapore is seeking a Client Service Executive to handle incoming queries from customers and patients, delivering superior service through timely guidance. You will manage client communications by email and phone, assist with data entry, reports, and account administration, and support contract renewals and upselling where applicable.

Candidates with healthcare insurance exposure and strong MS Office skills, good interpersonal communication, and the ability

Qualifications

• Experience in healthcare insurance is a plus.
• Proficient in MS Office Applications.
• Excellent interpersonal and communication skills.
• Ability to work under pressure.
• Team player with client-service mindset.

Responsibilities

• Handle portfolio of corporate clients as first contact via email or calls.
• Troubleshoot and resolve client requests promptly with internal teams.
• Maintain client databases, including data entry and uploads.
• Assist with client implementation and system setups.
• Generate and prepare monthly or ad-hoc client reports.
• Support contract renewals and upsell services where applicable.
• Assist with accounts receivable follow-ups and related admin tasks.

Skills

Customer service

Communication

Teamwork

Work under pressure

Tools

MS Office

Job description

About the Opportunity

We are currently seeking Client Service Executives to join the team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in in a timely manner.

What You'll be Doing

• To manage a portfolio or corporate clients, this position will be the first point of contact and support to the client via emails or calls.
• Troubleshoot and resolve client requests or issues promptly, to coordinate with internal support teams where required.
• Maintenance of Client database, including data entry and uploads.
• Client implementation and system setups.
• Generate and prepare monthly/ad-hoc Client reports.
• Client contract renewals and upsell of services where applicable.
• Other administrative tasks including but not limited to member card preparation, documentation, filing, etc.
• Assist with accounts receivable follow-ups where required.

What We Are Looking for

• Candidates with prior experience with Healthcare Insurance provider will be an added advantage.
• Proficient in MS Office Applications.
• Possess good interpersonal and communication skills.
• Ability to work under pressure.
• Passion for customer service and a good team player.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.