Email & Refunds Specialist – Hybrid

PERSOL; Singapore; Hybrid; SGD 29,000 - 40,000; Part time

Job summary

PERSOL in Singapore is seeking a customer service professional to handle refund-related inquiries and manage cases in the CRM system. Working days are Monday to Friday, with hours 9.00am to 6.00pm, and the role is based at a hybrid location near Marymount MRT.

You will review transactions, determine refund eligibility, process approved refunds within timelines, maintain compliant records, and escalate complex issues as needed.

Qualifications

• Diploma in any field.
• Experience in customer service, contact centre operations, refunds, or case management.
• Experience using CRM systems is an advantage.
• Strong attention to detail with the ability to handle high volumes.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer enquiries and refund-related cases via email and approved communication channels.
• Create, update, and maintain customer cases in the CRM system.
• Review transaction records and supporting documents to assess refund eligibility.
• Process approved refunds accurately and within established timelines.
• Maintain accurate documentation and ensure compliance with data privacy requirements.
• Monitor outstanding cases and escalate complex issues when necessary.

Skills

Attention to detail

Communication skills

Customer service experience

CRM experience

Education

Diploma in any field

Tools

CRM software

Job description

PERSOL in Singapore is seeking a customer service professional to handle refund-related inquiries and manage cases in the CRM system. Working days are Monday to Friday, with hours 9.00am to 6.00pm, and the role is based at a hybrid location near Marymount MRT.

You will review transactions, determine refund eligibility, process approved refunds within timelines, maintain compliant records, and escalate complex issues as needed.