Customer Operations Specialist – Refunds & Case Management

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 33,000; Part time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a customer service professional in Singapore to handle refund-related cases.

You will manage inquiries via email and approved channels, create and update CRM records, review documents to determine refund eligibility, and process refunds within set timelines. The role requires strong attention to detail, excellent written and verbal communication, and a customer-focused, empathetic approach.

Qualifications

• Diploma in any field.
• Experience in customer service, contact centre operations, administration, claims, refunds, or case management.
• Experience using CRM systems is an advantage.
• Strong attention to detail with the ability to handle high volumes of cases accurately.
• Excellent written and verbal communication skills.
• Customer-oriented with a professional and empathetic approach.

Responsibilities

• Handle customer enquiries and refund-related cases via email and approved communication channels.
• Create, update, and maintain customer cases in the CRM system.
• Review transaction records and supporting documents to assess refund eligibility.
• Process approved refunds accurately and within established timelines.
• Follow up with customers for missing information and provide timely updates on case status.
• Coordinate with internal stakeholders and external partners to verify and resolve cases.
• Maintain accurate documentation and ensure compliance with data privacy requirements.
• Monitor outstanding cases and elevate complex issues when necessary.

Skills

Customer service

CRM systems

Attention to detail

Communication skills

MS Office

Education

Diploma in any field

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a customer service professional in Singapore to handle refund-related cases.

You will manage inquiries via email and approved channels, create and update CRM records, review documents to determine refund eligibility, and process refunds within set timelines. The role requires strong attention to detail, excellent written and verbal communication, and a customer-focused, empathetic approach.