Ecommerce Specialist

Nakamichi USA; Singapore; Hybrid; SGD 39,060 - 61,380; Full time

Job summary

A consumer electronics brand based in Singapore seeks a detail-oriented eCommerce Operations Specialist. You will manage daily order processing and coordinate with logistics partners to ensure timely shipping to US retailers. The role includes responding to customer inquiries, verifying shipping invoices, and monitoring inventory levels. This is a unique opportunity to engage with a US business while working from Singapore, ensuring smooth operations across time zones and collaborating with a diverse team.

Responsibilities

• Manage daily eCommerce order processing and coordinate with logistics partners.
• Create and issue shipping labels with accurate instructions.
• Track and update shipment statuses, resolving delays or discrepancies.
• Respond to order-related customer inquiries across online sales channels.
• Verify shipping invoices for accuracy.
• Reconcile monthly eCommerce sales records.
• Monitor and track inventory levels.
• Maintain daily log of inventory movements.
• Assist with sales tax filings.
• Investigate billing or return-related disputes.
• Collaborate with the US team for smooth eCommerce operations.
• Work with a diverse team to achieve business objectives.

Job description

Nakamichi USA is a fast-growing consumer electronics brand specializing in home audio, with our products sold to thousands of customers across the United States through the country's largest retail platforms. Our lean, high-performing marketing and operations team is based in Singapore, giving you a rare opportunity to work on a real, scaled US business without leaving home.

Job Description

• i. Manage daily eCommerce order processing and coordinate with logistics partners to ensure timely shipping to three of the largest US electronics retailers.
• ii. Create and issue shipping labels, providing accurate instructions to 3PL partners.
• iii. Track and update shipment statuses, proactively resolving delays or discrepancies.
• iv. Respond to order-related customer inquiries across online sales channels.
• v. Verify shipping invoices for accuracy, ensuring proper descriptions, charges, and delivery details.
• vi. Reconcile monthly eCommerce sales records to ensure all transactions and fees are accurately captured end-to-end.
• vii. Monitor and track inventory levels, analyzing SKU-level sales trends to support replenishment planning.
• viii. Maintain an accurate daily log of inventory movements, counts and adjustments.
• ix. Assist with sales tax filings and ensure timely, accurate submissions.
• x. Investigate and file billing or return-related disputes with platforms and partners (e.g. UPS, Amazon, etc.
• xi. Collaborate with our US team on ensuring eCommerce operations run smoothly across different time zones, warehouses, and retailers.
• xii. Work with a diverse team to achieve core business objectives and ensure successful day-to-day operations.