Remote Ecommerce Operations Lead - Shipping & Inventory

Nakamichi USA; Singapore; Hybrid; SGD 39,060 - 61,380; Full time

Job summary

A consumer electronics brand based in Singapore seeks a detail-oriented eCommerce Operations Specialist. You will manage daily order processing and coordinate with logistics partners to ensure timely shipping to US retailers. The role includes responding to customer inquiries, verifying shipping invoices, and monitoring inventory levels. This is a unique opportunity to engage with a US business while working from Singapore, ensuring smooth operations across time zones and collaborating with a diverse team.

Responsibilities

• Manage daily eCommerce order processing and coordinate with logistics partners.
• Create and issue shipping labels with accurate instructions.
• Track and update shipment statuses, resolving delays or discrepancies.
• Respond to order-related customer inquiries across online sales channels.
• Verify shipping invoices for accuracy.
• Reconcile monthly eCommerce sales records.
• Monitor and track inventory levels.
• Maintain daily log of inventory movements.
• Assist with sales tax filings.
• Investigate billing or return-related disputes.
• Collaborate with the US team for smooth eCommerce operations.
• Work with a diverse team to achieve business objectives.

Job description

A consumer electronics brand based in Singapore seeks a detail-oriented eCommerce Operations Specialist. You will manage daily order processing and coordinate with logistics partners to ensure timely shipping to US retailers. The role includes responding to customer inquiries, verifying shipping invoices, and monitoring inventory levels. This is a unique opportunity to engage with a US business while working from Singapore, ensuring smooth operations across time zones and collaborating with a diverse team.